Have you been absent-minded, and there wasn’t enough left in your bank account?
Have you changed banks and you forgot to tell us?
It’s possible to get into debt over your electricity bill in the silliest ways. And when it happens, it’s natural to think “What can I do now?” Don’t worry, it’s easy and we’ll explain how to do it.
How to pay an outstanding bill
As with other services, payment of energy bills may be made by direct bank debit or by deposit at the agreed bank branch.
Once the bill is issued, you have 20 days to pay it. This margin enables you to prevent it from coinciding with your mortgage payment or your rent, for example.
If for any reason you’ve left a bill unpaid, the easiest and quickest method is online payment. It’s convenient, safe and entails no extra costs.
If you aren’t registered at Endesa yet, we suggest that you register, to make it even easier. You can also pay your bill online without registering (although we’ll ask you for your contract number: you’ll find it on your bill).