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I’ve got an outstanding bill from Endesa, what can I do?

If, for any reason, you have an unpaid bill, Endesa will help you get up to date. It’s easy, it’s quick and it’s totally free of charge, with no type of interest, no surcharges and no penalties.

Have you been absent-minded, and there wasn’t enough left in your bank account?

Have you changed banks and you forgot to tell us?

It’s possible to get into debt over your electricity bill in the silliest ways. And when it happens, it’s natural to think “What can I do now?” Don’t worry, it’s easy and we’ll explain how to do it.

 

How to pay an outstanding bill

As with other services, payment of energy bills may be made by direct bank debit or by deposit at the agreed bank branch.

Once the bill is issued, you have 20 days to pay it. This margin enables you to prevent it from coinciding with your mortgage payment or your rent, for example.

If for any reason you’ve left a bill unpaid, the easiest and quickest method is online payment. It’s convenient, safe and entails no extra costs.

If you aren’t registered at Endesa yet, we suggest that you register, to make it even easier. You can also pay your bill online without registering (although we’ll ask you for your contract number: you’ll find it on your bill).

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How to find out if you have any outstanding bills

If you’re not sure whether you’ve paid all your bills, you can see your status in your Private Customer Area. If you’re registered, you’ll be asked for your username and password. If you’re not registered yet, register now!

Remember that if you pay by bank transfer or by direct over-the-counter deposit, it will take 3 working days for the payment to be processed.

You can also download all your invoices from your Private Customer Area, and print them if you so wish.

Payment of an outstanding bill doesn’t entail any type of economic interest or penalty. If you’re finding it difficult to pay your bills, Endesa can provide specialised services.

“You have 20 days to pay a bill. In the event that your bill is delayed, you will not be required to pay interest.”
go back icon go back in navigation number 50 icon go to product Tempo Happy 50 Horas calendar icon go to product Tempo Happy Día companies icon go to the business segment gas icon go to gas product catalog rising sun icon go to Tempo Verde-Renewable Energy product home icon go to the household segment 24 hours icon go to One Luz product electricity icon go to Luz's product catalog electricity and gas icon go to the Luz + Gas product catalog moon icon go to product One night light monkey wrench icon go to breakdowns and repairs sun icon clock icon 2 hour clock icon go to Tempo Happy 2 Hours product 24 hours icon go to product One Luz number 50 icon go to product Tempo Happy 50 Hours Medium Voltage power line See product catalog with electricity consumption from € 36,000 to € 360,000 / year High Voltage power line See catalog of products with electricity consumption more than € 360,000 / year company icon go to the business segment calendar icon go to product Tempo Happy Day Property management firms icon go to the Property management firms DarkSite icon DarkSite icon light bulb icon See product catalog with electricity consumption less than € 6,000 / year electricity and gas icon go to the Electricity+ Gas Products catalog electricity icon go to the electrical products catalog email icon email contact fax icon fax contact Low Pressure gas icon see catalog of gas products with consumption of less than € 6,000 / year High Pressure gas icon see catalog of gas products with consumption from € 6,000 to € 240,000 / year Medium Pressure gas icon see catalog of gas products with consumption of more than € 240,000 / year gas icon go to gas product catalog Enel icon go to the enel website heater icon heater maintenance service heater maintenance icon go to maintenance service OKGas Heater home icon go to the household segment pressure cooker icon pressure cooker monkey wrench icon go to breakdowns and repairs Medium Voltage power line icon see catalog of electricity products with consumption from € 6,000 to € 36,000 / year moon icon go to product One Night Light sphere icon go to personal website phone icon telephone contact rising sun icon go to Tempo Verde-Renewable Energy product solar panel icon go to photovoltaic solar energy clock icon go to Tempo Happy products black handyman icon with thumb down selected the reaction "I don't like it" little hand icon with thumb down select the reaction "I don't like it" black hand icon with thumb up selected the "like" reaction little hand icon with thumb up select the "like" reaction

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