Repairs and payment insurance

360 Plus Protection

A 10% discount for 1 year

Monthly fee

,

Price including VAT

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    Assistance within three hours in case of urgent electrical faults.

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    Electrical handyman, locksmith, plumbing and glazing service.

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    Electricity supply payment protection insurance.

DISCOUNT

10 %

360 Plus Protection

Protect your home from electrical faults and much more.

Advantages of Endesa’s 360 Plus Protection service

Assistance within three hours in case of urgent electrical faults.
Electrical handyman, locksmith, plumbing and glazing service.
Electricity supply payment protection insurance.

Who can sign up for the 360 Plus Protection service?

Everyone, whether or not you have a supply contract with Endesa.
If you already have or sign up for your gas tariff with Endesa, you’ll get an additional 3% discount on the variable charge for 1 year.
What does the 360 Plus Protection service offer?
With 360 Plus Protection, not only do you protect your home from electrical installation faults, but you also gain access to an electrical appliance repair service and a handyman for electrical, locksmith, plumbing, and glazing tasks.
Urgent assistance within three hours
What’s more, Endesa guarantees there will be a technician in your home within three hours in case of an urgent fault, or 48 business hours if the fault is not urgent. In both cases, the call-out charge and the first three hours of labour are included in the service.

What Endesa offers you

Peace of mind
Endesa’s network of qualified technicians is backed by stringent quality controls.
Within three hours
Urgent repairs (within three hours) and not urgent repairs (within 48 hours).
Payment protection insurance
Electricity bill payment protection insurance is included.
Home handyman
A home appliance, locksmith, plumbing and glazing repair service.

FAQS

What does 360 Plus Protection include?

Whenever there is a breakdown in your home, you can contact the 360 Plus Protection technical service and we will fix it. To this end, a freephone number is available to request assistance, open 24 hours a day, 365 days a year: 900 85 86 85.

Protection 360 Plus includes an electrical breakdown service, with technical assistance in the home in less than 3 hours if the breakdown is urgent or in a maximum of 48 working hours if the breakdown is not urgent. In either case, travel and the first 3 hours of labour are included in the service. In exceptional circumstances, when the repair time exceeds 3 hours or parts are required, we will provide a free quote in advance.

Access to a professional from the Endesa Network, subject to strict quality controls, who will repair electrical breakdowns in the home, as well as flexibility when it comes to arranging the visit.

It includes an annual repair for any of your white goods appliances (washing machine, tumble dryer, fridge, freezer, dishwasher, extractor hood, electric cooker, oven, or ceramic hob) and two visits from an electrical handyman, each providing three hours of labour (installation and fitting of lamps and fixtures on walls and ceilings, replacement of light switches and sockets, replacement of light fittings, and the installation of halogen lights in false plaster ceilings).

The protection also offers an in-home repair service: for household appliances (washing machines, dryers, refrigerators, freezers, cooker hoods, dishwashers, ceramic hobs, electric cookers and electric ovens), locksmith service, plumbing and glassware. Coverage is up to €500 for each intervention with a commitment to providing assistance within 48 hours from the call. A grace period of 30 calendar days from the date of activation of the contract and a usage limit of two repairs per year are established. For more information on what is and what is not included in this home repair service, please click here.

Furthermore, Protection 360 Plus includes, at no additional cost, insurance to protect electricity bill payments* arranged with the insurer Quantum Leben. When making a claim, the freephone number to call is: 800 00 95 56. Protect your family with regard to the most immediate electricity supply payments in the event of the following:

Cover Eligibility Single payment Monthly payment of compensation** Retrospective excess Waiting period Inter claim waiting period

Death by accident

All insured persons

500 euros (960 euros; self-employed)

-

Does not apply

Does not apply

Does not apply

Total and permanent disability due to accident

All insured persons

500 euros (960 euros; self-employed)

-

Does not apply

Does not apply

Does not apply

Temporary disability due to accident or illness

All insured persons

-

37.50 euros (80.00 euros per month for the self-employed)

30 days

30 days (illness only)

30 days

Hospitalisation due to accident or illness

All insured persons

-

37.50 euros (80.00 euros per month for the self-employed)

7 days

30 days (illness only)

30 days (illness only)

Loss of employment

Employees

-

37.50 euros per month

30 days

30 days

30 days

(*) This insurance cover and the right to receive benefits from it are conditional upon the Customer contracting and having a current electricity supply with Endesa Energía, S.A.U. at the same address as where the service is provided.

(**) To request payment of compensation, the customer must submit the corresponding electricity supply bills, contracted with Endesa Energía S.A.U.

A maximum of 12 monthly supply bills/6 bi-monthly bills per claim per year will be allowed. For monthly bills, a maximum amount of 37.50 euros (80 euros for the self-employed) will be covered. For bi-monthly bills, a maximum amount of 75 euros (160 euros for the self-employed) will be covered.

How long does the 360 Plus Protection service last?

The contract's duration is one year and it is automatically extended each year. However, both the Customer and Endesa may terminate the contract by means of written communication at least one month before the end date.

How is the 360 Plus Protection service billed?

The service will be billed on a monthly or annual basis as agreed. If you have arranged several services for the same address, they will all appear broken down in a single invoice.

Furthermore, if you have arranged the supply of electricity or gas with Endesa Energía at the same address, the utility bill will be included in the same document as the energy bill and both amounts (services and energy) will be charged jointly to your account. The billing frequency in this case will be the frequency established in the energy contract.

Conditions

See conditions

General conditions of services

360 Plus Protection

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.