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360 Plus Protection

Save on your bills with Endesa's Formidable offer

Sign up for the most Formidable offer! Save by combining energy, services and equipment with direct discounts on your bills and stable prices.

See terms and conditions.

With 360 Plus Protection, not only do you protect your home from electrical installations breaking down, but you can also enjoy repair service for your appliances (washing machines, dryers, fridges, freezers, cooker hoods, dishwashers, ceramic hobs, electric cookers and electric ovens), locksmith services, plumbing and glassware.

Furthermore, this includes payment protection insurance for your electricity bills.

Service offered by Endesa X Servicios, S.L.

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Advantages of 360 Plus Protection

Online Discount

Get a 10% discount for the first two years.

Online Discount

Get a 10% discount for the first two years.

Online Discount

Get a 10% discount for the first two years.

Peace of mind

Endesa’s network of qualified technicians is backed up by rigorous quality controls.

Peace of mind

Endesa’s network of qualified technicians is backed up by rigorous quality controls.

Peace of mind

Endesa’s network of qualified technicians is backed up by rigorous quality controls.

In less than 3h

Urgent (in less than 3 hours) and non-urgent repairs.

In less than 3h

Urgent (in less than 3 hours) and non-urgent repairs.

In less than 3h

Urgent (in less than 3 hours) and non-urgent repairs.

Free payment protection insurance

You also get free payment protection insurance for your electricity supply bills.

Free payment protection insurance

You also get free payment protection insurance for your electricity supply bills.

Free payment protection insurance

You also get free payment protection insurance for your electricity supply bills.

Free call

Freephone 24-hour hotline, 365 days a year: 900 85 86 85.

Free call

Freephone 24-hour hotline, 365 days a year: 900 85 86 85.

Free call

Freephone 24-hour hotline, 365 days a year: 900 85 86 85.

Extras included

Travel with 3 hours of labour or up to 500€ per intervention included.

Extras included

Travel with 3 hours of labour or up to 500€ per intervention included.

Extras included

Travel with 3 hours of labour or up to 500€ per intervention included.

Details

Whenever there is a breakdown in your home, you can contact the 360 Plus Protection technical service and we will fix it. To this end, a freephone number is available to request assistance, open 24 hours a day, 365 days a year: 900 85 86 85.

Protection 360 Plus includes an electrical breakdown service, with technical assistance in the home in less than 3 hours if the breakdown is urgent or in a maximum of 48 working hours if the breakdown is not urgent. In either case, travel and the first 3 hours of labour are included in the service. In exceptional circumstances, when the repair time exceeds 3 hours or parts are required, we will provide a free quote in advance.

Access to a professional from the Endesa Network, subject to strict quality controls, who will repair electrical breakdowns in the home, as well as flexibility when it comes to arranging the visit.

The protection also offers an in-home repair service: for household appliances (washing machines, dryers, refrigerators, freezers, cooker hoods, dishwashers, ceramic hobs, electric cookers and electric ovens), locksmith service, plumbing and glassware. Coverage is up to €500 for each intervention with a commitment to providing assistance within 48 hours from the call. A grace period of 30 calendar days from the date of activation of the contract and a usage limit of two repairs per year are established. For more information on what is and what is not included in this home repair service, please click here.

Furthermore, Protection 360 Plus includes, at no additional cost, insurance to protect electricity bill payments* arranged with the insurer Quantum Leben. When making a claim, the freephone number to call is: 800 00 95 56. Protect your family with regard to the most immediate electricity supply payments in the event of the following:

Cover

Eligibility

Single payment

Monthly payment of compensation**

Retrospective excess

Waiting period

Inter claim waiting period

Death by accident

All insured persons

500 euros (960 euros; self-employed)

-

Does not apply

Does not apply

Does not apply

Total and permanent disability due to accident 

All insured persons

500 euros (960 euros; self-employed)

-

Does not apply

Does not apply

Does not apply

Temporary disability due to accident or illness

All insured persons

-

37.50 euros (80.00 euros per month for the self-employed)

30 days

30 days (illness only)

30 days

Hospitalisation due to accident or illness

All insured persons

-

37.50 euros (80.00 euros per month for the self-employed)

7 days

30 days (illness only)

30 days (illness only)

Loss of employment

Employees

-

37.50 euros per month

30 days

30 days

30 days

(*) This insurance cover and the right to receive benefits from it are conditional upon the Customer contracting and having a current electricity supply with Endesa Energía, S.A.U. at the same address as where the service is provided.

(**) To request payment of compensation, the customer must submit the corresponding electricity supply bills, contracted with Endesa Energía S.A.U.

A maximum of 12 monthly supply bills/6 bi-monthly bills per claim per year will be allowed. For monthly bills, a maximum amount of 37.50 euros (80 euros for the self-employed) will be covered. For bi-monthly bills, a maximum amount of 75 euros (160 euros for the self-employed) will be covered.

The contract's duration is one year and it is automatically extended each year. However, both the Customer and Endesa may terminate the contract by means of written communication at least one month before the end date.

The service will be billed by Endesa X on a monthly or annual basis as agreed. If you have arranged several services for the same address, they will all appear broken down in a single Endesa X invoice.

Furthermore, if you have arranged the supply of electricity or gas with Endesa Energía at the same address, the utility bill will be included in the same document as the energy bill and both amounts (services and energy) will be charged jointly to your account. The billing frequency in this case will be the frequency established in the energy contract.

Conditions

General conditions of services

PDF (0.41MB) Download

360 Plus Protection

PDF (0.15MB) Download

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.

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