More reasons to stay with Endesa

At Endesa, we offer you personalised advice, both in person and online, backed by the expertise we’ve gained from more than 80 years of experience in the energy sector.

 

Energy with experience

Our company has specialised in electricity for more than 80 years, with the technical expertise to provide a solid and reliable service.

 

We really solve problems

We have the operational capacity and specialist teams to manage and resolve issues, even in complex situations.

 

Always close to you

We have an extensive network of offices and technicians, combining in-person and digital support to adapt to every need.

FAQS

Can I sign up for the One Gas Clients Tariff if I am already an Endesa customer?

Yes. In fact, this rate is only available if you have a current electricity contract with Endesa.

Are there any offers available with the One Gas Clients Tariff?

Yes. Because you are already an Endesa electricity customer you’ll get a 30% discount on your gas usage for one year.

How does the price of my contract with Endesa evolve?

The price may be updated on 1 January each year based on the actual CPI (latest officially published year-on-year Consumer Price Index at the time of the update), as well as any changes to current regulated components applicable to electricity and gas supplies, and any potential new changes that may be approved by regulation.

 

In case of an update based on the CPI, the year-on-year CPI for November will be used. It is published on the National Statistics Institute website. The update will be made by adding the result of multiplying the CPI by the previous prices to the existing prices. For more information, the year-on-year CPI for November 2025 was 3.0%, the year-on-year CPI was 2.4% for November 2024, 3.2% for November 2023, 6.8% for November 2022, 5.5% for November 2021, -0.8% for November 2020, and 0.4% for November 2019.

 

If any changes, either upward and downward, are made to the regulated components applicable to the contract, these will be passed on to the customer. These types of changes are regulated and are entirely beyond Endesa's control. They apply equally across the Spanish national territory and to every provider. Additionally, the price may be reviewed after one year from the contract date. If any changes occur, you will be notified at least one month in advance. You may then choose to terminate the contract without penalty, switch to another Endesa tariff, or sign up with a different energy provider.

What does the One Gas Clients Tariff include?

A fixed price per kWh of natural gas for the whole year, with no time-of-day bands or seasonal variations. You can sign up online or by phone, with no commitment period.

What are its advantages over the regulated (TUR) tariff?

The TUR tariff changes every quarter and depends on the wholesale market. The One Gas tariff keeps a stable price, allowing you to predict your monthly bill and avoid surprises.

What benefits does the PARA TI programme offer?

As an Endesa customer, you can register for the PARA TI loyalty programme, which lets you earn points with each bill and redeem them for discounts, prize draws and promotions.

How can I withdraw from my contract with Endesa?

You can terminate your electricity or gas contract at any time within the legal withdrawal period. To do so, simply complete the withdrawal form and send it through one of the following channels:

  • Postal mail: ENDESA ENERGÍA S.A.U. – P.O. Box 818, 08080 Barcelona.
  • Email: atencionalcliente@endesaonline.com.

 

Required documentation:

Please include the following details to ensure your withdrawal request is valid:

  • Full name of the contract holder.
  • National ID (DNI).
  • Supply address.
  • CUPS number.
  • Bank account associated with the contract.

What happens if I move to another property?

You can:

  • End your current contract (without penalty).
  • Sign up for One Luz Tariff at your new property as if you were a new customer.

 

Just make sure that:

  • The new supply point is in the Spanish Peninsula or the Balearic Islands.
  • The contracted power is ≤ 15 kW.
  • You sign up online, as this tariff requires.

 

Tip: Process the contract cancellation and the new sign-up at least five working days in advance to avoid any overlap.

Do I have a commitment period if I sign up for a contract with Endesa?

As a rule, our tariffs do not have a commitment period. However, in some cases we may offer you additional advantageous conditions in return for accepting a minimum-term commitment so you can enjoy those benefits.

 

 If a tariff includes a commitment period, we will make this clear before you sign up. If you accept the commitment period and decide to cancel within the first year, a penalty equal to 5% of the estimated cost of the remaining energy to be supplied until the 12 months from the start will apply. This calculation is based on the contract price, before any discounts.

 

If the change is made after 12 months have passed, there will be no penalty, nor will there be one if you switch between tariffs within Endesa Energía.

Conditions

See conditions

One Gas Clients Tariff

PDF 228.8 KB Download

Terms of business

PDF 344.9 KB Download

Conditions digital bill

PDF 268.4 KB Download

By signing this new contract we inform you that, if you meet the requirements to qualify for the Bono Social discounted rate, you will not be able to qualify for it. Nor will you be able to apply for the Small Consumer Voluntary Price (PVPC) tariff.