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FAQs

Signing Up Online Step-By-Step

You can change your gas or electricity supplier completely free of charge and with total confidence. Your gas or electricity will never be cut off during the switch.

It's important not to confuse changing your supplier (the company you have a contract with and which sends you your bills) with arranging a new connection. You only have to apply for a new connection when your home or business isn't already connected to the gas or electricity supply (because it is a new building or because it was cut off for some reason).

Switching suppliers is quick and easy. If you’ve decided to get your gas or electricity from Endesa, the first thing you need to do is find out about our tariffs and choose the one that meets your needs.

Remember, get in touch with us through the various Customer Service channels if you need any advice.

 

What documentation do you need to change marketer?

You don't need to worry about anything else, as we'll take care of all the paperwork to complete the switch free of charge and without your gas or electricity supply being cut off even for a day.

If what you want is to register a supply because you don't have electricity, check this article on how to apply for a new electricity connection.

Here's a step-by-step run-through of the application form

Identify yourself

Tell us whether or not you're already an Endesa customer. If you are, enter your log-in information and your details will be pre-loaded, speeding up the process. If you aren't an Endesa customer, tell us and enter your details.

Your details

Give us your personal and contact details so we can continue with the application.

Your supply

  • Who is your current supplier? Remember not to confuse this with the distributor. The supplier is the company that sends you bills.
  • Whether or not you are the contract holder.
  • Your supply point. You need to consider the following when searching for your supply point:
    • If you are the contract holder, enter the CUPS number or the address you want to connect.
  • Your bank details.
  • If you want to contract a tariff with or without time-based pricing.
  • The type of tariff you want to contract.
  • Select the service capacity that is best for you. 
  • Who is your current supplier?
  • Whether or not you are the contract holder.
  • Your supply point. You need to consider the following when searching for your supply point:
    • If you are the contract holder, enter the gas CUPS number or the address of the supply point you want to connect.
    • f you aren’t the contract holder and you are a customer of the supplier Endesa Energía, you must provide us with the Contract Number for the supply.
  • The type of tariff you want to contract.
  • What type of device do you want us to maintain?
  • What is the brand of the device?
  • How many devices do you want to include in the contract?
  • What year were they installed?
  • How do you want us to bill you?

Payment details

Set up a standing order for your bills. You can associate your new contract with a bank account that we already have on our system or provide us with a new one. Once you have entered the payment details, a message will appear and we will send you an email confirming we have successfully received your application.

You can access all the details of the application from this email, and check its current status in your Customer Area.

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