Whenever something breaks down, whatever it may be, you can contact the 360 Electricity Protection technical department. An emergency electrician will come to your home within three hours if you have a fault that requires urgent attention, or within 48 business hours if the fault is not urgent. In both cases, call-out charges and the first three hours of labour are covered - 360 Electricity Protection customers have a free helpline to call, which is available 24 hours a day 365 days of the year: 900 85 86 85. The service covers two electrical repairs per year.
You can rely on an Endesa Network worker, subject to rigorous quality controls, to repair your breakdowns during flexible appointments.
Call-out charges and the first three hours of labour for each breakdown/fault are covered (customers must pay for any parts required to carry out the repair). In exceptional circumstances, if the repair time takes longer than three hours, we will provide you with a free estimate before any work starts.
In addition, Protección Luz 360 includes, at no additional cost, a payment protection insurance for electricity* supply invoices underwritten by the Quantum Leben insurance company. Protect your family from the most immediate electricity supply payments with the following cover:
(*) This insurance cover and the right to receive benefits from it are conditional upon the Customer contracting and having a current electricity supply with Endesa Energía, S.A.U. at the same address as where the service is provided.
(**) To request payment of compensation, the customer must submit the corresponding electricity supply bills, contracted with Endesa Energía S.A.U.
A maximum of 12 monthly supply bills/6 bi-monthly bills per claim per year will be allowed. For monthly bills, a maximum amount of 37.50 euros (80 euros for the self-employed) will be covered. For bi-monthly bills, a maximum amount of 75 euros (160 euros for the self-employed) will be covered.
Contact telephone number for payment protection insurance: 800 00 95 56.