Whenever something breaks down, whatever it may be, you can contact the 360 Electricity Protection technical department. An emergency electrician will come to your home within three hours if you have a fault that requires urgent attention, or within 48 business hours if the fault is not urgent. In both cases, call-out charges and the first three hours of labour are covered - 360 Electricity Protection customers have a free helpline to call, which is available 24 hours a day 365 days of the year: 900 85 86 85. The service covers two electrical repairs per year.
You can rely on an Endesa Network worker, subject to rigorous quality controls, to repair your breakdowns during flexible appointments.
Call-out charges and the first three hours of labour for each breakdown/fault are covered (customers must pay for any parts required to carry out the repair). In exceptional circumstances, if the repair time takes longer than three hours, we will provide you with a free estimate before any work starts.
The 360 Electricity Protection also includes payment protection insurance for electricity supply bills* underwritten by insurance provider CNP Partners at no additional cost. Protect your family from the burden of electricity bills in case of:
- Involuntary job loss: €325 after 30 days + an additional €325 after 180 days.
- Hospitalisation: €325 after 7 days + €325 after 30 days.
- Death / permanent disability due to accident: €650.
- Temporary disability: €325 after 30 days + €325 after 180 days.
(*) The insurance coverage and entitlement to receive benefits are conditional on the Customer having entered into an electricity supply contract with Endesa Energía SAU for the address where the service purchased is provided.
Contact telephone number for payment protection insurance: 800 00 95 56.