Who can apply for Social Rate discount?
Click here for information on requirements and documentation needed.
If you live in Catalonia and you are struggling to pay your bills, what can you do?
We work together with Social Services in all the municipalities and regions of Catalonia. In this regard, if you would like to split your bill into several payments or defer the payment of a bill, you should contact Social Services in your municipality as we have established specific customer service channels designed to provide a personalised solution for each family situation.
Furthermore, if you receive a notice informing you that your supply will be cut off, you should contact Social Services who shall verify, if applicable, your personal economic vulnerability situation, which will enable you to process the suspension of the supply interruption.