Innovation and digitalisation for the energy transition

Digital transformation and innovation are the driving forces behind the evolution of our businesses: from generation and distribution to customer relations. To accelerate this process, we have adopted an open innovation model that allows us to collaborate with startups, technology centres, and universities, integrating external knowledge to develop solutions with real business impact.

Generation: efficiency, safety, and sustainability supported by technology

In the generation business, we focus innovation and digitalisation on optimising asset operation, enhancing safety, and reducing environmental impact.

• We apply advanced digital technologies for real-time monitoring and control of generation facilities.
• We use advanced analytics and predictive models to anticipate incidents, improve maintenance planning, and increase asset availability.
• We digitise key processes to enhance operational safety and environmental management, with special attention to monitoring emissions, consumption, and critical parameters.
• We drive innovation in the integration and operation of renewable generation, facilitating efficient participation in the electricity system and adaptation to an increasingly flexible environment.

Outcome: generation that is more efficient, safer, and aligned with our decarbonisation objectives.

Distribution: smarter, more resilient and digital networks

Electricity distribution is one of the central pillars of our technological innovation, as it is key to a smarter, future-ready energy system.

• We advance grid digitalisation through automation, sensing, and remote control, improving real-time management.
• We develop smart grids that enhance supply quality, reduce incidents, and facilitate the integration of distributed generation, self-consumption, and new electrical uses.
• We apply big data and predictive models to anticipate failures, optimise investments, and increase the network’s resilience to extreme weather events.
• We reinforce cybersecurity and the protection of critical infrastructure as an essential element of the digitalisation process.

Outcome: a more robust, efficient network ready for electrification and growing demand.

Marketing: customer experience and operational efficiency

In marketing, digital innovation is aimed at improving customer relationships and making our internal processes more efficient.

• We enhance digital channels to provide a faster, more accessible, and personalised experience for residential and business customers.
• We use data analytics to better understand consumption habits and design energy solutions tailored to each profile.
• We digitise internal processes to improve operational efficiency, simplify procedures, and reduce processing times.
• We develop new digital energy services and solutions linked to energy efficiency, self-consumption, and electrification.

Outcome: a more streamlined, customer-friendly experience with more efficient, value-oriented processes.