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But if you need the help of an agent we put all our channels at your disposal:

If you need more information about our Electric Mobility services, you can read all the information in: Endesa Electric Mobility.

If you have a breakdown or an issue and have contracted any of the following services: Full Air-Conditioning Maintenance, Full Gas Maintenance, Protección Luz 360, Protección Gas 360 or Protección 360 Plus, you can contact Endesa's technical service by calling the free phone number: 919 102 214, operational 24 hours a day, 365 days a year.

A specialist technician from Endesa's network, backed by rigorous quality controls, will visit your home in less than 3 hours. Travel and the first 3 hours of labour are included in the service.

The filters are cleaned, the drainage and cooling systems are checked, the coolant gas levels are checked and the outside of equipment is cleaned as part of standard air conditioning maintenance. According to the current regulations on Thermal Installations in Buildings, there needs to be a biennial inspection of the air conditioning installation.

But if you prefer to delegate maintenance to a specialised technical service, we recommend Full Air-Conditioning Maintenance, with which you will be eligible for an annual inspection of the air conditioning in your home which will reduce breakdowns and optimise consumption, so you can make a saving on your bills.

The maintenance of heater or boiler systems is more complex, as all elements of the installation need to be inspected (taps, supports, pipes, nozzles, ventilation, etc.), as well as the seal on the gas installation and the operational adjustment of the installation. There also needs to be an analysis of the combustion.

With the Full Gas Maintenance service, the boiler/heater, the heating circuit and gas installation in your home will always be kept in perfect condition: We offer you an initial diagnosis, annual check-ups and repairs, so that the installation of your home is always ready.

Electrical installations should be inspected periodically, covering the three basic types of electrical maintenance: Preventive, corrective and predictive.

Visually inspecting the connections, cleaning and adjusting the screws joints, as well as verifying that both the temperature and appearance of the conductors and circuit breakers are stable and correct. These are just a few ways of maintaining electrical installations to improve the efficiency of your devices and ensure that they last longer.

With the Protección Luz 360 maintenance service, you will be eligible for two repair services for your home's electrical installation every year. In addition, this service includes free insurance to protect payments of electricity bills.

Boilers must be inspected every 2 years, while a comprehensive inspection of the installation (including the meter, pipes and taps) should be made every 5 years. This frequency will depend on the type of boiler, as it may be advisable to have the boiler inspected once per year.

If you want the gas installation to always be in perfect condition, we offer you our Full Gas Maintenance service, with which the installation of your home will always be ready for any obligatory inspection.

Depending on the maintenance service contracted, you will be eligible for a number of inclusive extras but all our services include free call-out and the first 3 hours of labour free of charge.

The Protección Luz 360, Protección Gas 360 and Protección 360 Plus services include free insurance for the protection of electricity and/or gas bill payments subscribed with the insurance company Quantum Leben. 

Once we have installed our photovoltaic solar installation, the photovoltaic modules are responsible for transforming solar radiation into electricity. This energy obtained is fed into the inverter, where it is converted into alternating current so this energy can be used without interruption during daylight hours.

If you have solar self-consumption batteries, the energy is stored until it is required to be used by someone in the house. If this energy is not fully used in the home and there are surpluses, you can sell this surplus to the electricity market, although this is a complex procedure, or you can opt for a simpler solution, a tariff that enables you to compensate for that surplus in your electricity bill, such as the Solar Simply with virtual battery tariff.

To take advantage of this natural resource, the first thing to do is to install photovoltaic solar panels. These solar panels will enable you to save on the electricity bill. Of course, the initial investment in the photovoltaic installation must always be taken into account.

To be able to harness the sun's energy, it is necessary to install these solar panels but also a grid inverter. This device is used to convert direct current (which is how solar energy arrives) into alternating current to be able to use it in the home.

In addition, to get the most out of solar energy, it is important to have solar batteries. These devices are a reservoir where the energy obtained from the photovoltaic panels is stored. To prevent these batteries from becoming overcharged, they need to have a charge regulator.

If the photovoltaic system is suitably designed, it is possible to cover up to 40% of current electricity consumption by means of photovoltaic solar energy from a self-consumption system.

Our Solar Photovoltaic Solution includes:

• Custom energy analysis and free quote.

• Supply of all equipment and components required for the installation, from leading brands and manufacturers:

  • 415 Wp monocrystalline photovoltaic modules manufactured by JA Solar or equivalent.
  • Solar inverter manufactured by Solax, Foxess, SolarEdge, Huawei, or equivalent.
  • Smart meter; consumption and generation meter for 24/7 monitoring via app.
  • DC and AC electrical protection box.
  • Aluminium support structures and anchors for proper fixation of the panels to the roof.
• Professional installation with Endesa's warranty and after-sales service.  
• Handling of municipal permits and licences.
• Start-up, regulatory approval, and registration for self-consumption in your autonomous community under the Self-Consumption with Surplus mode with simplified compensation.
• 12-year warranty on panels, 10-year warranty on the inverter, and 10-year warranty on structures.
• Option to sign up for the Tempo 24h Transitional* Tariff through Endesa Energía SAU as of contract signing, with a 40% discount on your bill's energy rate during completion of your project (maximum 6 months).
• Option to sign up for the Solar Simply Cero Tariff through Endesa Energía SAU upon installation of your solar panels and activation of self-consumption (D1 received from the distributor).

*Temporary Transitional tariff: Discount on the Endesa Energía SAU's Tempo 24h tariff energy rate tied to the contracting of the Solución Solar product. Maximum discount duration: 6 months.

If you generate more energy than you need, there are two options:

• To opt for compensation for surpluses: An easy, quick procedure which enables you to inject the unused energy produced into the grid and to receive compensation on your bill in exchange for these surpluses in the form of a discount. All you need to do is to contract a self-consumption tariff with compensation for surpluses.
• Sell your surplus solar energy: It's about selling the energy you don't use directly to the electricity market. This process is more complex, as it requires registering as an energy producer, something that is not particularly convenient for most domestic self-consumers. 
  

• The energy produced that is not consumed is injected into the grid, which is called "surplus".
• In each invoicing cycle you will receive compensation for these surpluses in your bill in the form of a discount, which will result in savings. How much these savings amount to will depend on the kWh injected into the grid, and the compensation price applied. This is the advantage of selling surplus self-consumption.
• In the calculation of the surplus compensation, there is a regulated limit called the "compensation limit", which means that you cannot be financially compensated with a value higher than the kWh you have consumed from the grid.   This limit does not always appear on the bill, it only applies when the amount of energy discharged exceeds the amount of energy consumed from the network.

It is possible to install a storage battery next to the installation of the photovoltaic solar panels. And although this battery has a high cost, it enables you to be more self-sufficient, supplying yourself with self-produced and previously stored energy, having to depend less on energy from the grid.

The installation usually takes no more than two days, but to start the installation you need to have a municipal permit, and this procedure varies greatly depending on the municipality.

A larger installation is not always better, as you could generate more energy than you need or generate it when you least need it. The variables to be taken into account include the surface area of the house and the weight of the panels. That is why our specialised technicians will advise you on the solution that best suits your needs.

In December 2023, the Spanish Government renewed a series of subsidies for the installation of solar panels (subsidies for Next Generation self-consumption) to promote self-consumption in Spanish households. To be able to apply for a subsidy, it is essential to meet the following requirements (Endesa's installation meets them):

• A consumption monitor should be installed, as it is necessary to be able to measure production and consumption.
• The date of the installation must be later than 30 June 2021 (Installation Invoice). In this way, the installation of new panels is promoted.
• The size of the installation should be taken into account. The production of the installed system may exceed, at most, 25% of the annual consumption before installation.

Each autonomous community has established the method for applying for these grants. Therefore, in each locality you will need information on the corresponding procedure. 

Special subsidies for solar panels in Autonomous Communities and Municipalities:

As we have already pointed out, the above subsidies are part of a state policy to promote self-consumption and are available to anyone in Spanish territory. But there are also other subsidies that depend directly on programs designed and administered by the autonomous communities and city councils.

These make it possible to obtain:

• Discounts on Municipal Property Tax (IBI in Spanish)
• Discounts on Municipal Building, Installations and Works Tax (ICIO in Spanish)
• Personal Income Tax Deductions (Autonomous Communities)
• One-off regional aid (Autonomous Communities)

As these are local subsidies, each authority determines the corresponding requirements and conditions. This is why it is advisable to consult the websites of the Autonomous Community and the City Council where the installation is going to be carried out, to find out what steps should be followed.

In short, there are currently ways to finance an electricity self-consumption installation, which facilitate its implementation in homes and are an excellent resource for saving on electricity bills and reducing your carbon footprint.

After the installation of your new self-consumption solar installation, from day one you will save on your conventional electricity bill, and in approximately 5 to 7 years the investment will have been recovered in full. But these times will depend on a number of factors:

• A correct design of the installation (orientation, inclination, etc.).
• Correct sizing of the installation in accordance with consumption curves in order to minimise the level of surpluses.
• Geographical location of the installation.
  
• Current electricity tariff.
  

If you need more information about our electric mobility services, you can contact us through the number for customers: 800 76 09 09.

The Waybox integrated smart charging solution enables you to charge your electric car autonomously and safely from home. This model can adjust its power level to what you need and has all the safety and connectivity features that make charging an electric vehicle a digitized, reliable, and easy experience.

With the WayMeter tool you can control energy consumption and configure the maximum power for your charging point.   It will automatically adjust to the WayBox so as not to exceed the available power during the charging session. It allows you to maintain the contracted power, avoid outages and save on your electricity bill.   It can be adapted at the time of installation of your equipment, or later, as long as it is carried out by an Endesa technician.

With the Endesa X App you can control recharging, both on public access chargers and on private chargers (companies and homes). It has an interactive map that enables you to check the status of the charging stations and find the nearest station.

You can recharge your electric car in Spain and throughout Europe because you have access to more than 300,000 charging stations. Our tariffs are also adapted to your needs so you will be able to recharge with complete peace of mind.

Other new features include:

• Trips (Trip Planner):   Plan your travel route with the best itinerary of charging stations along the way.
• Favourites: Now you can filter and save your favourite charging stations to have them at hand whenever you need them.
• Monthly Fees: New tariffs and new information on the app, which will enable you to control the renewal date for your benefits (monthly kWh).
  

There are more than 300,000 charging stations for your electric car distributed throughout Spain and the rest of Europe. On the Endesa X App you can use the integrated interactive map to search for or filter the nearest charging stations by availability, maximum charging power or type of connector in real time.

You will find the monthly tariffs for charging on public roads via the following link: Tariffs for charging on public roads with the Endesa X App.

The Endesa Client Area is the equivalent of our online office. All your information will be organised, so you can easily access it from the comfort of your home.

Here are the steps to follow so that you can register:

1. Click on the link below to access the registration form.
2. Have the following information handy: Personal ID (DNI), e-mail address, mobile telephone number, contract and bank account.
   
3. Add a new password to access your account.
   
4. Check your phone number, to which we will send an SMS with the verification data.
5. Once you receive the SMS, enter the code in the box ticked.
6. You will receive an e-mail to confirm registration. If you do not see this e-mail in your inbox, please check in your spam and notifications folder.
   
7. Activate your account via the link provided in the e-mail and then you will be able to access your Client Area account with your username and password.
   

The Client Area has a broad range of advantages, since it enables you to have all the information on your contracts and procedures with just one click. All in the same place, with no complications.

• You will be able to view all your energy in one place.
• View your expenses and consumption.
• Pay your bills online.
  
• Update your contact details.
  
• Change the power or the contract holder.
  
• Activate digital invoicing.
• Request customised assistance

And so much more!

You will also have your energy in your pocket if you download the free Endesa Client mobile app, which incorporates all the advantages of the Client Area.

If you need to recover your password to access the Client Area there is no need to worry, you just need to follow these simple steps:

• Go to Endesa's password recovery page by clicking on this link.
• Enter the e-mail address you used to register.
  
• Check the "I'm not a robot" box and click the "Confirm" button.
  
• You will receive an e-mail with instructions on how to reset your password.
• If you do not receive this e-mail correctly, please check your spam or notification folder.

To be able to view your Endesa contracts in the Client Area, simply follow these steps:

1. Log in to the Client Area with your username and password.
2. Once connected, on the Home page, simply swipe down to the "Contract" section.
   
3. Click on "View details" to view all the information regarding your contracts. You will also be able to download your contracts and their legal conditions, as well as modify them to suit you.

Remember that you can also view your contracts, download them and make modifications from the Endesa Customer App.

With Endesa your energy is unified in a single account with the same username and password. In your Client Area you can see what you consume and when you consume it, as well as how to undertake online procedures quickly and easily.

If you find it useful, you can also give permission to the people you choose so they can view invoices, download them and pay them. For example:

• Give permission to other household members or other family members who need support to undertake procedures and make payments.
• In landlord/tenant relationships: So both parties have all the information they need about the bills issued.

The people you authorise will also be able to see all the contract data and enquiries/complaints, as well as submitting gas meter readings.

The Endesa Clients App is a free, fast and easy-to-use application that we put at your service to enable you to manage your electricity and gas contracts, check your bills wherever you are and get information on our exclusive offers.

With Endesa Clients you can do the following:

• Know how much you are consuming every hour of every day.
• Have totally secure access with a fingerprint reader and facial recognition. 
• Manage contracts and view invoices practically and directly.
• Pay outstanding bills using your mobile phone.
  
• Access customised assessment anytime you need it.
  
• Receive your invoices quickly through mobile notifications.
  
• Keep up to date with exclusive offers and the best promotions.
  

Our Customer Service telephone is operative 24 hours a day, 7 days a week. We can also assist you in Catalan and in English: 900 85 86 85.

If you are not yet an Endesa customer and you have a company interested in contracting with us, we will be happy to advise you on tariffs that will adapt to your consumption and maximise your savings:  800 76 09 09.

For breakdowns in your company's electrical installation, we offer you our our maintenance and repair services for your company which includes regular annual preventive visits and guaranteed attention in less than 3 hours during working hours.

You can contact Endesa's technical service via the following telephone number: 900 85 86 85.

We at Endesa put at you disposal our maintenance service for low-voltage electrical installations (up to 200 kW). This service includes an initial diagnosis, annual maintenance, repairs, and upgrades to ensure your business activities never stop.

Our maintenance services depend on your electricity supply contract and on the contracted power. For businesses with up to 50 kW, we offer our fine-tuning low-voltage maintenance service, while for companies with over 50 kW, we provide our EXPERT low-voltage maintenance service. Both services include:

• Initial diagnosis of your electrical installation: we conduct a detailed analysis to identify potential issues in the wiring. If we find defects, our energy maintenance service for businesses offers repair or renovation solutions as needed. 
• Annual periodic review: our preventive periodic visits ensure your company's energy installations comply with current legal and technical regulations. This review guarantees optimal system performance.
• Repairs and service: urgent issues will be addressed within 3 hours at any time, all year-round. 
• Renovations: they will be advised and carried out by expert technicians with a free, no-obligation quote.

The logarithmic scale that calculates the savings index takes into account total annual invoicing, savings from the recommended energy efficiency measures and the installation's technical conditions. This means that, if the client implements any of the energy efficiency measures, the invoicing and potential % of savings is reduced in proportion to the measure applied, and this directly increases the efficiency index tending towards 100.

The correct maintenance of a photovoltaic solar installation is essential to obtain the maximum possible performance, to ensure its durability and to guarantee its safety.

This is why Endesa offers you the service that best suits your needs in order to keep your installation in perfect working order and minimise interruptions in your plant's activity:

• Preventive Maintenance: We carry out an annual review with an in-depth study of your installation and a detailed report on it.
• Corrective Maintenance: We provide maintenance on demand. We give a quote for the repair of defects with pre-agreed prices.
  
• Review: We offer you an annual inspection which includes a detailed report with an inspection of all the elements, electrical connections and the monitoring system, with checks on the safety systems and thermography. We also carry out an annual cleaning of modules.
  
• Troubleshooting: If you detect a malfunction in your installation, we analyse the fault and give you a free estimate for upgrades and repairs.
  
• Periodic report: Our SGE monitoring service gives you a monthly report with the main data for your Photovoltaic Installation and this enables you to have control over your own installation.
  
• Compliance: We make the mandatory inspections legally required by the authorities (OCA or Certificate for Work at Height).
  

Endesa knows that you cannot afford to shut down, which is why we offer you the services of Maintenance of Transformer Stations. A maintenance solution so that your installation is always in perfect condition, guaranteeing the safety of people and a continuous supply. And with Endesa's financial flexibility there is the possibility of paying in 12 interest-free instalments.

The maintenance of the transformer substations is based on:

• Monitored Maintenance Service: You should not let your installation shut down for a single day. It incorporates our Energy Management Services with your maintenance service and controls the performance of your system, so you know the status at all times and avoid penalties for low production.
• Preventive Maintenance Service: It ensures the smooth operation and maximum productivity of your system. It includes the actions and work necessary for proper operation and ensures the highest possible degree of productivity of the installation.
  
• Preventive Maintenance: Savings are maximised by reducing failures in your installation as a result of the regular preventive maintenance we provide. It includes all equipment and is carried out according to the requirements of the applicable regulations.
  
• Corrective Maintenance:   You will ensure minimal impact on your installation with our corrective maintenance service. It also includes the repair of breakdowns and the replacement of defective components that are detected.
  

The aim of our industrial electrical installations is to provide our customers with high-quality supply by optimising resources and reducing or eliminating power cuts and breakdowns, all in a totally responsible and safe manner and in compliance with regulations.

• New supply or improvement thereof: For new supplies, we design and develop your electrical installation from start to finish, right up to the connection to the electricity grid.
• Power expansion and network reinforcement: We adapt the grid connection and indoor installations for new energy demands. If necessary, we improve the security of the electricity supply with a second supply connection.
• Line Offsets: We reroute or place the current route of the lines underground when necessary.
• Savings: We encourage savings by changing to a higher supply voltage in medium-voltage and in low-voltage electrical infrastructures.
  

• Solutions for your employees: You can offer your team the possibility of also enjoying electric mobility at home. To satisfy the charging needs of your employees, we offer exclusive tariffs and charging discounts for use on Endesa's public network.
• Solutions for your fleet:   Take advantage of our public network with special conditions, so you can recharge your fleet wherever you need it.
• Make your charging station part of our public network: We will help you to offer the charging service and help maximise your profitability. Endesa is at your disposal so the electrification of your business is easy and you start saving from day one.

For more information, you can consult our services for companies.