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How do you recover your password and username from the Endesa customer area?
It is increasingly common to have a wide variety of different usernames or passwords for every application and it is normal to forget them from time to time. Here we explain how easy it is to recover your Endesa password or username.
Steps to recover your Endesa password
- Click on this link to view Endesa's password recovery page.
- Enter the email address you used to register.
- Tick the “I am not a robot” box and click the “Confirm” button.
- You will receive an email with instructions to reset your password.
- If you do not receive this email, don't forget to check your spam or notification folder.
This a fairly quick and easy process. However, to recover your Endesa password you need to enter the email address with which you are registered, and sometimes we have also forgotten this email address or username.
Don't worry, you can also recover it easily.
How to retrieve your username from the Endesa customer area
To retrieve your Endesa username, the email address with which you registered, all you need to do is follow these steps:
- Click on this link to retrieve your credentials.
- Select the type of document with which you registered with Endesa: DNI/NIF, NIE or CIF.
- Enter the document number in the enabled field.
- Tick the “I am not a robot” box and click the “Confirm” button.
- Your user email address will appear on the screen with some characters omitted in order to protect your data.
In addition to being necessary to access the customer area or recover your password, your registration email is important to correctly receive communications and be able to manage all your contractsand bills and make online enquiries.
That's why we recommend that you use a valid email address that you can check frequently.
Tips for choosing and managing your Endesa password
You can bear in mind the following tips to ensure that you don't forget again and that your new Endesa password is very secure.
- Ensure that your password is strong. Alternate numbers, letters and symbols, for example.
- Try to ensure that it is a long password. With the largest number of characters allowed.
- You can use password managers to get a secure password.
- Never share your password with anyone.
- Avoid repeating passwords for different services. Endesa has high levels of security, but if you register on unsafe pages with the same email address and password your information can be obtained from these other websites.
It is always advisable to have a main email account for the most important services such as your bank, your electricity and gas companies, your telephone provider and trusted online stores.
However, for less secure pages like blogs and online stores that you only use occasionally it is best to use a secondary email account. If you follow these tips you are unlikely to lose your password again or have vulnerability problems.
Why is it important to have access to your customer area?
Thanks to digitalisation we have been able to speed up many procedures that previously required much more time. In addition, we can check the status of our contracts from anywhere and without leaving home.
At Endesa we have always been keen to remain a step ahead of our rivals and offer our users the best online service.
Ours is the online office with which you can check your Endesa customer area contract details, your consumption, download bills and receive all kinds of help thanks to our personalised service. You can even access the customer area from your own phone thanks to our app for iOS and Android.
Comparison of Electricity and Gas Tariffs
You don't need to adapt to Endesa's tariffs because they adapt to you. If you go to our catalogue you can compare the different tariffs for yourself. Or if you prefer, you can answer a few questions and we will take care of comparing all the different electricity and gas tariffs and then make a customised recommendation.
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