If you prefer to always view the website in English, please click here.

How do you recover your password and username from the Endesa customer area?

It is increasingly common to have a wide variety of different usernames or passwords for every application and it is normal to forget them from time to time. Here we explain how easy it is to recover your Endesa password or username.

Steps to recover your Endesa password

  1. Click on this link to view Endesa's password recovery page.
  1. Enter the email address you used to register.
  2. Tick the “I am not a robot” box and click the “Confirm” button.
  3. You will receive an email with instructions to reset your password.
  4. If you do not receive this email, don't forget to check your spam or notification folder.

This a fairly quick and easy process. However, to recover your Endesa password you need to enter the email address with which you are registered, and sometimes we have also forgotten this email address or username.

Don't worry, you can also recover it easily.

 

How to retrieve your username from the Endesa customer area

To retrieve your Endesa username, the email address with which you registered, all you need to do is follow these steps:

  1. Click on this link to retrieve your credentials.
  2. Select the type of document with which you registered with Endesa: DNI/NIF, NIE or CIF.
  3. Enter the document number in the enabled field.
  4. Tick the “I am not a robot” box and click the “Confirm” button.
  5. Your user email address will appear on the screen with some characters omitted in order to protect your data.

In addition to being necessary to access the customer area or recover your password, your registration email is important to correctly receive communications and be able to manage all your contractsand bills and make online enquiries.

That's why we recommend that you use a valid email address that you can check frequently.

Tips for choosing and managing your Endesa password

You can bear in mind the following tips to ensure that you don't forget again and that your new Endesa password is very secure.

  • Ensure that your password is strong. Alternate numbers, letters and symbols, for example.
  • Try to ensure that it is a long password. With the largest number of characters allowed.
  • You can use password managers to get a secure password.
  • Never share your password with anyone.
  • Avoid repeating passwords for different services. Endesa has high levels of security, but if you register on unsafe pages with the same email address and password your information can be obtained from these other websites.

It is always advisable to have a main email account for the most important services such as your bank, your electricity and gas companies, your telephone provider and trusted online stores.

However, for less secure pages like blogs and online stores that you only use occasionally it is best to use a secondary email account. If you follow these tips you are unlikely to lose your password again or have vulnerability problems.

 

Why is it important to have access to your customer area?

Thanks to digitalisation we have been able to speed up many procedures that previously required much more time. In addition, we can check the status of our contracts from anywhere and without leaving home.

At Endesa we have always been keen to remain a step ahead of our rivals and offer our users the best online service.

Ours is the online office with which you can check your Endesa customer area contract details, your consumption, download bills and receive all kinds of help thanks to our personalised service. You can even access the customer area from your own phone thanks to our app for iOS and Android.

Comparison of Electricity and Gas Tariffs

You don't need to adapt to Endesa's tariffs because they adapt to you. If you go to our catalogue you can compare the different tariffs for yourself. Or if you prefer, you can answer a few questions and we will take care of comparing all the different electricity and gas tariffs and then make a customised recommendation.

Do you want to see all our offers?

Spend a minute to find the product which best adapts to you:

{{firstStep.title}}

We are finding the right energy for you...

We are finding the right energy for you...

Related content

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow Previous Go to previous Next Go to the next close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off Phone icon Phone Download icon An icon representing a download Chat icon An icon representing a chat
go back icon go back in navigation number 50 icon go to product Tempo Happy 50 Horas calendar icon go to product Tempo Happy Día companies icon go to the business segment gas icon go to gas product catalog rising sun icon go to Tempo Verde-Renewable Energy product home icon go to the household segment 24 hours icon go to One Luz product electricity icon go to Luz's product catalog electricity and gas icon go to the Luz + Gas product catalog moon icon go to product One night light monkey wrench icon go to breakdowns and repairs sun icon go to Tempo Solar product clock icon go to Tempo Happy products 2 hour clock icon go to Tempo Happy 2 Hours product 24 hours icon go to product One Luz number 50 icon go to product Tempo Happy 50 Hours Medium Voltage power line See product catalog with electricity consumption from € 36,000 to € 360,000 / year High Voltage power line See catalog of products with electricity consumption more than € 360,000 / year company icon go to the business segment calendar icon go to product Tempo Happy Day Property management firms icon go to the Property management firms DarkSite icon DarkSite icon light bulb icon See product catalog with electricity consumption less than € 6,000 / year electricity and gas icon go to the Electricity+ Gas Products catalog electricity icon go to the electrical products catalog email icon email contact fax icon fax contact Low Pressure gas icon see catalog of gas products with consumption of less than € 6,000 / year High Pressure gas icon see catalog of gas products with consumption from € 6,000 to € 240,000 / year Medium Pressure gas icon see catalog of gas products with consumption of more than € 240,000 / year gas icon go to gas product catalog Enel icon go to the enel website heater icon heater maintenance service heater maintenance icon go to maintenance service OKGas Heater home icon go to the household segment pressure cooker icon pressure cooker monkey wrench icon go to breakdowns and repairs Medium Voltage power line icon see catalog of electricity products with consumption from € 6,000 to € 36,000 / year moon icon go to product One Night Light sphere icon go to personal website phone icon telephone contact rising sun icon go to Tempo Verde-Renewable Energy product solar panel icon go to photovoltaic solar energy clock icon go to Tempo Happy products black handyman icon with thumb down selected the reaction "I don't like it" little hand icon with thumb down select the reaction "I don't like it" black hand icon with thumb up selected the "like" reaction little hand icon with thumb up select the "like" reaction
Añadir otro equipo eléctrico Lorem ipsum dolor sit amet, consectetur adipisicing elit. Eliminar equipo eléctrico Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aspiradora Lorem ipsum dolor sit amet, consectetur adipisicing elit. Horno Lorem ipsum dolor sit amet, consectetur adipisicing elit. Lavadora Lorem ipsum dolor sit amet, consectetur adipisicing elit. Lavavajillas Lorem ipsum dolor sit amet, consectetur adipisicing elit. Microondas Lorem ipsum dolor sit amet, consectetur adipisicing elit. Plancha Lorem ipsum dolor sit amet, consectetur adipisicing elit. Punto de recarga vehículo eléctrico Lorem ipsum dolor sit amet, consectetur adipisicing elit. Radiador eléctrico Lorem ipsum dolor sit amet, consectetur adipisicing elit. Secadora Lorem ipsum dolor sit amet, consectetur adipisicing elit. Split Aire Acondicionado Lorem ipsum dolor sit amet, consectetur adipisicing elit. Termo Lorem ipsum dolor sit amet, consectetur adipisicing elit. Tostador Lorem ipsum dolor sit amet, consectetur adipisicing elit. Vitrocerámica Lorem ipsum dolor sit amet, consectetur adipisicing elit. Power edit Lorem ipsum dolor sit amet, consectetur adipisicing elit. Map marker Lorem ipsum dolor sit amet, consectetur adipisicing elit.