• {{currentSearchSuggestions.title}}
  • {{currentSearchSuggestions.title}}
{{navigationCta.name}}

FAQs

Change bank account

How to change the account you use to pay your bills

You can change the bank account you pay your Endesa bills from whenever you like. You can also add more accounts and even pay different bills from different accounts. For example you can pay for your electricity from one account and your gas from another.  

It is a very easy process. First, log into your Private Customer Area. You must have registered before you can do this.

  • Log into your Customer Area.
  • Click on the icon of a person at the top right of your customer area.
  • When the menu appears, choose the "Payment methods" section
  •  Update your information and click save changes.

Stop worrying about your electricity rate

It doesn't matter what time you run your electrical appliances. A fixed price for every kWh you use.

How to associate my bank accounts with different contracts

You may want to pay for different bills from different bank accounts. For example, you can pay for electricity from one account and gas from another.

Just assign each contract to the desired bank account.

You can do this in your Customer Area by following the following steps:

  • Log into your Customer Area.
  • Click on the icon of a person at the top right of your customer area.
  • When the menu appears, choose the "Payment methods" section
  • Click on "assign contract" in the bank account you want to use.
  • Select the contract you want to assign to the selected bank account.
  • Click on "Associate contracts with this account".

 

SEPA Mandate; what is it and how does it affect you?

The SEPA Mandate establishes the Single Euro Payments Area (the 27 EU member states plus 5 more).

This serves to simplify processes, guarantee the security of your banking transactions and normalize commissions.

It affects you when:

  • You change bank accounts
  • You set up a direct debit payment plan for your bills

In both cases you need to authorise us to directly collect a payment from a specific bank account. This signed authorisation is the SEPA mandate.

How to send the SEPA mandate

If we need your SEPA mandate to change your bank account, we will inform you by email. You can also choose the option “Check status” under “Bank accounts and direct debits” in your Private Area. When you do this, check whether you are required to provide us with a SEPA mandate.

You will have to sign the document and email it to the following address: sepa@endesa.es.

go back icon go back in navigation number 50 icon go to product Tempo Happy 50 Horas calendar icon go to product Tempo Happy Día companies icon go to the business segment gas icon go to gas product catalog rising sun icon go to Tempo Verde-Renewable Energy product home icon go to the household segment 24 hours icon go to One Luz product electricity icon go to Luz's product catalog electricity and gas icon go to the Luz + Gas product catalog moon icon go to product One night light monkey wrench icon go to breakdowns and repairs sun icon clock icon 2 hour clock icon go to Tempo Happy 2 Hours product 24 hours icon go to product One Luz number 50 icon go to product Tempo Happy 50 Hours Medium Voltage power line See product catalog with electricity consumption from € 36,000 to € 360,000 / year High Voltage power line See catalog of products with electricity consumption more than € 360,000 / year company icon go to the business segment calendar icon go to product Tempo Happy Day Property management firms icon go to the Property management firms DarkSite icon DarkSite icon light bulb icon See product catalog with electricity consumption less than € 6,000 / year electricity and gas icon go to the Electricity+ Gas Products catalog electricity icon go to the electrical products catalog email icon email contact fax icon fax contact Low Pressure gas icon see catalog of gas products with consumption of less than € 6,000 / year High Pressure gas icon see catalog of gas products with consumption from € 6,000 to € 240,000 / year Medium Pressure gas icon see catalog of gas products with consumption of more than € 240,000 / year gas icon go to gas product catalog Enel icon go to the enel website heater icon heater maintenance service heater maintenance icon go to maintenance service OKGas Heater home icon go to the household segment pressure cooker icon pressure cooker monkey wrench icon go to breakdowns and repairs Medium Voltage power line icon see catalog of electricity products with consumption from € 6,000 to € 36,000 / year moon icon go to product One Night Light sphere icon go to personal website phone icon telephone contact rising sun icon go to Tempo Verde-Renewable Energy product solar panel icon go to photovoltaic solar energy clock icon go to Tempo Happy products black handyman icon with thumb down selected the reaction "I don't like it" little hand icon with thumb down select the reaction "I don't like it" black hand icon with thumb up selected the "like" reaction little hand icon with thumb up select the "like" reaction

Spend a minute to find the product which best adapts to you:

{{firstStep.title}}

We are finding the right energy for you...

Related content

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow Previous Go to previous Next Go to the next close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off Phone icon Phone