Install your WayBox charger from €999* and enjoy 200 kWh/month for free1 with the Tempo Zero Tariff

If there is no existing electricity supply point, you must request a new one from the local electricity supply company. To do this, you need to contact the supplier responsible for your area.

Each supplier defines its own procedure to follow. Once you have submitted the request, the supplier will send you the quote. Usually, no major electrical grid upgrades will be necessary, so you will only need to cover the costs of the new connection, which for a power capacity of 9.2 kW is approximately €350 plus VAT. However, sometimes the supplier may need to carry out additional work, for which they will provide a separate estimate. You can then decide whether to proceed or not.

If, after the purchase process is finalised, the installer visits your home and determines that installing a charging point is not feasible due to technical reasons beyond the buyer’s control, the order will be cancelled and any amount already paid for the installation of the charging point will be refunded.

If there is no 3G/4G mobile or Wi-Fi signal where you install your WayBox, you will not be able to use the app to control the unit or monitor your charging. Our technician will check the signal coverage and install an antenna if needed. If coverage is still insufficient even with an antenna, the WayBox will be set up in the most suitable mode to ensure proper functioning—either Connect & Charge, Unlock to Charge, or using only the RFID card.

According to Law 49/1960, of 21 July, on Horizontal Property, Article 17, point 5: ‘The installation of an electric vehicle charging point for private use in the building’s parking area, provided it is located in an individual parking space, will only require prior notification to the homeowners’ association.

The cost of the installation and the electricity consumed shall be paid entirely by the interested party or parties.’ Therefore, you only need to inform your homeowners’ association and/or property manager that a charging unit will be installed in the parking space.

If this procedure is required, Endesa X will provide a template letter.

If you are renting your car’s parking space, you too can install a charging unit, but first of all you must ask the owner of the space for permission. We recommend that you obtain written and signed authorisation from the owner, to avoid problems later on. This authorisation can also be attached to the notification of the installation we mentioned previously.

If this procedure is required, Endesa X will provide a template letter.

If your parking space is held under a concession agreement and the concessionaire has established a specific protocol, you must comply with the provisions of that protocol. For example, this is the case of residents of Madrid whose parking spaces are a municipal concession.

However, if the concessionaire has not established a specific protocol, it is sufficient to notify the concessionaire as stated in Article 17, point 5 of Law 49/1960, of 21 July, on Horizontal Property

If this procedure is required, Endesa X will provide a template letter.

Although payment details are collected at the time of purchase, the customer will not be charged until after the installation of the equipment has been completed.

The Moves Plan consists of a series of government subsidies designed to promote sustainable mobility. This programme offers grants both for the installation of electric charging points and for the purchase of electric or hybrid vehicles.

At Endesa X Way, we’ll handle the grant application process for you, though we do not assume any responsibility for the approval or outcome of the application.