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360 Gas Protection

Our 360 Gas Protection entitles you to two call-out repair services per year for your household gas installation. The service includes free payment protection insurance for gas supply bills with insurance provider CNP Partners. Service offered by Endesa X Servicios, S.L.

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Peace of mind

Endesa’s network of qualified technicians is backed up by rigorous quality controls.

In less than 3h

We will arrive at your home in less than 3 hours to repair breakdowns.

24h service

Permanent assistance: 24 hours a day, 365 days a year.

Extras included

Two repair visits per year for gas repairs, including call out-charges and three hours of labour for each repair covered.

Free payment protection insurance

Includes free payment protection insurance for electricity supply bills.

Details

If there is a fault with the individual gas installation in your home, you can contact the 360 Gas Protection technical department and an emergency technician will come to your home within three hours. The call-out charge and the first three hours of labour are covered. 360 Gas Protection customers have access to a free helpline to request assistance, available 24 hours a day, 365 days of the year: 900 85 86 85. The service covers two gas installation repairs per year.

The service includes assistance in case of a fault with your individual gas installation. Your heating system (including the boiler, the hydraulic circuit and the radiators, the boiler and the domestic hot water heater, domestic appliances, your gas meter, and the rest of the gas installation that runs through community areas) are not covered.

You can rely on an Endesa Network worker, subject to rigorous quality controls, to repair your breakdowns and flexible appointments.

Call-out charges and the first three hours of labour for each breakdown/fault are covered (customers must pay for any parts required to carry out the repair). In exceptional circumstances, if the repair time takes longer than three hours, we will provide you with a free estimate before starting work.

The 360 Gas Protection also includes payment protection insurance for electricity supply bills* underwritten by insurance provider CNP Partners at no additional cost. Protect your family from the burden of gas bills in case of:

  • Involuntary job loss: €325 after 30 days + an additional €325 after 180 days. 
  • Hospitalisation: €325 after 7 days + €325 after 30 days.
  • Death / permanent disability due to accident: €650.
  • Temporary disability: €325 after 30 days + €325 after 180 days. 

(*) The insurance coverage and entitlement to receive benefits are conditional on the Customer having entered into an electricity supply contract with Endesa Energía SAU for the address where the service purchased is provided.

Contact telephone number for payment protection insurance: 800 00 95 56.

Having your installation reviewed primarily prevents potential gas leaks which would endanger the members of your household and would also increase energy consumption and your bills.

If you have no gas supply at home and this is not due to a problem with your retailer, a 360 Gas Protection technician will visit your home within three hours.

The service includes assistance in case of a fault with your individual gas installation. Your heating system (including the boiler, the hydraulic circuit and the radiators, the boiler and  the domestic hot water heater, domestic appliances, your gas meter, and the rest of the gas installation that runs through community areas) are not covered.

The contractual term is one year and it is automatically renewed at the end of each year. However, both the Customer and Endesa are entitled to terminate the contract by giving written notice of at least one month prior before the expiry date.

The service will be billed by Endesa X on a monthly or annual basis, depending on what was agreed. If you have contracted several services at the same address, they will all appear together on a single Endesa X invoice. 

In addition, if you have contracted an electricity or gas supply with Endesa Energía at the same address, the service bill will be included on the same document as the energy bill, and both amounts (services and energy) will be itemised together in your account. The billing frequency in this case will be as indicated in the energy contract.

Conditions

General conditions of services

PDF (1.16MB) Download

360 Gas Protection

PDF (0.16MB) Download

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.

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