If there is a fault with the individual gas installation in your home, you can contact the 360 Gas Protection technical department and an emergency technician will come to your home within three hours. The call-out charge and the first three hours of labour are covered. 360 Gas Protection customers have access to a free helpline to request assistance, available 24 hours a day, 365 days of the year: 900 85 86 85. The service covers two gas installation repairs per year.
The service includes assistance in case of a fault with your individual gas installation. Your heating system (including the boiler, the hydraulic circuit and the radiators, the boiler and the domestic hot water heater, domestic appliances, your gas meter, and the rest of the gas installation that runs through community areas) are not covered.
You can rely on an Endesa Network worker, subject to rigorous quality controls, to repair your breakdowns and flexible appointments.
Call-out charges and the first three hours of labour for each breakdown/fault are covered (customers must pay for any parts required to carry out the repair). In exceptional circumstances, if the repair time takes longer than three hours, we will provide you with a free estimate before starting work.
The 360 Gas Protection also includes payment protection insurance for electricity supply bills* underwritten by insurance provider CNP Partners at no additional cost. Protect your family from the burden of gas bills in case of:
- Involuntary job loss: €325 after 30 days + an additional €325 after 180 days.
- Hospitalisation: €325 after 7 days + €325 after 30 days.
- Death / permanent disability due to accident: €650.
- Temporary disability: €325 after 30 days + €325 after 180 days.
(*) The insurance coverage and entitlement to receive benefits are conditional on the Customer having entered into an electricity supply contract with Endesa Energía SAU for the address where the service purchased is provided.
Contact telephone number for payment protection insurance: 800 00 95 56.