• {{currentSearchSuggestions.title}}
  • {{currentSearchSuggestions.title}}
{{navigationCta.name}}

Cookies Policy

Cookies Policy of the Endesa website and its domains

In accordance with Article 22 of Law 34/2002, of 11 July, on information society services and electronic commerce, Regulation (EU) 2016/679 of the European Parliament and Council, of 27 April 2016, General Data Protection Regulation and Organic Law 3/2018, of 5 December, on data protection and the guarantee of digital rights, Endesa provides users with information regarding the cookies used by the Endesa website and its domains. Below, we explain in detail what cookies are, which cookies we use and the reason for their use. Additionally, Endesa provides information about the way in which cookies can be configured and, where appropriate, disabled.

  1. What are cookies?
  2. What do we use cookies for at Endesa?
  3. What types of cookies do our websites use?
  4. How are cookies managed in the browser?
  5. Cookie deletion warning.
  6. List of cookies used by Endesa.
  7. Revision.

What are cookies?

Cookies are a tool used by web pages to store and retrieve information about their visitors and users.

They are small data files that we send to the device you use to connect to our websites and that are stored by the internet server. Cookies allow, among other things, a record to be kept of your browsing habits or your computer, your preferences and for this to be remembered when you return.

If you want more information about how they work, we recommend that you visit https://www.allaboutcookies.org/ and www.youronlinechoices.eu.

What do we use cookies for at Endesa?

On our websites we use our own cookies and those of companies that we collaborate with to personalise your user experience, store your preferences and offer you the best services.

Our websites include features provided by third parties, such as map services offered by Google Maps. We also use statistical cookies to measure and analyse user browsing on our web pages, and social buttons so that you can easily share our content (Facebook "Like" button, Google+ "Share" button and Twitter "Tweet" button).

Likewise, we use certain cookies to show you advertising related to your preferences, based on a profile drawn up from your browsing habits.

We inform you that we can only store cookies on your device if they are strictly necessary for the operation of our website (so-called technical cookies). For all other types of cookies we need your consent, which you can change or withdraw at any time from the settings on the Cookies Panel on our website.

Likewise, we inform you that the first time you visit our websites, we will provide you with information about the cookies we use and we will indicate that continuing browsing implies acceptance of all these cookies, but we will give you the option to select the cookies whose installation you accept from the settings panel.

What types of cookies do our websites use?

Below, you can find a classification of the cookies used on the Endesa website and its domains, taking into account that the same cookie may be included in more than one category.

Depending on the entity managing the website from which the cookies are sent and from where the data is obtained, we can distinguish between:

  • Own cookies: Those that are sent to the user’s terminal equipment from the website they have accessed and from which the service requested by the user is being provided.
  • Third-party cookies: Those that are sent to the user’s terminal equipment from a different domain to the one that is being accessed and which is managed by another collaborating entity.

Depending on the purpose for which the data obtained through the cookies is processed, we can distinguish between:

  • Technical cookies: Technical cookies activate basic functions such as browsing on the website and the use of the different options or services that exist on it, such as, for example, accessing the private area, carrying out the purchase process for an order, submitting an application to participate in an event, using security elements while browsing or sharing content through social networks. The website cannot function properly without these cookies.
  • Personalisation cookies: Preference cookies allow the website to remember information that changes the way the page behaves or what it looks like, such as a user’s preferred language or the region in which they are located.
  • Analytical cookies: Analytical cookies, well treated by us or by third parties, provide us with statistical information on the use made of the web portal, such as pages visited or technical problems in accessing certain pages of the portal. This information will be used only for improvements in user experience, page design, portal navigation, search speed, etc.
  • Behavioural advertising cookies: Advertising cookies are used to track visitors on web pages, developing a specific profile to display advertising based on their use. They thus allow management, in the most efficient way possible, of the advertising spaces, showing ads which are relevant and attractive for the individual user.

Depending on the period of time they remain activated in the terminal equipment, we can distinguish between:

  • Session cookies: This type of cookie is designed to collect and store data while the user is accessing a web page.
  • Persistent cookies: This is a type of cookie where the data remains stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, and which can range from a few minutes to several years.

How are cookies managed in the browser?

The most popular browsers have configuration options and security features that allow you to avoid the installation of cookies and/or other browsing data collection systems on your device.

You can disable cookies using your own browser tools:

Also, remember that you can change your consent options through theCookie Panel settings.

Cookie deletion warning

You can withhold your consent to or block all non-technical cookies from Endesa's websites, but part of the website’s features associated with the installation of non-technical cookies may be affected, as well as the quality of the website itself.

In addition, we remind you that if you do not allow the installation of personalisation cookies you will have to update your preferences every time you start a session with us.

List of cookies used by Endesa

First-party cookies

Those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service is requested by the user.
Type of cookie Information gathered What it is used for
Technical
 
Technical cookies activate basic functions such as browsing on the website and the use of the different options or services that exist on it, such as, for example, accessing the private area. They are strictly necessary to navigate the website and to use its different options and services.
Analysis
 
Type of device, browser used, origen of web access, browsing activity and search terms used. This serves to analyse users' navigation habits, with the objective of optimizing the site's functionalities and technical and operational maintenance, and guaranteeing the best service possible.

Third-party cookies

Those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies.
Type of cookie Information gathered What it is used for
Analysis   Type of device, browser used, origen of web access, browsing activity and search terms used. This serves to analyse users' navigation habits, with the objective of optimizing the site's functionalities and technical and operational maintenance, and guaranteeing the best service possible.Serveixen per analitzar els hàbits de navegació dels usuaris, amb l'objectiu d'optimitzar les funcionalitats i el manteniment tècnic i operatiu del site i garantir el millor servei possible.
Publicity of Third-party
 
Information about website interaction (service requested, date and time), type of browser and language, geographic location. Help to improve and manage the user's exposure to internal campaigns, avoiding the appearance of already contracted products, etc.

Revision

These lists will be updated as quickly as possible as the website services offered therein change or evolve. Occasionally, during this updating, the list may no longer include a cookie, however, it will always refer to cookies with identical purposes to those registered in these lists.

If you have any questions about our cookie policy, you can contact our Data Protection Officer whose contact details are as follows: Postal address: C/ Ribera del Loira, 60, 28042 Madrid. Email: dpoc@endesa.es.

You will find more information about the protection of your personal data, including how you can exercise your rights, in the Data Protection Policy available on our website.

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off