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FAQs

Continuity of service and assistance during the COVID-19 emergency

Due to the health crisis caused by COVID-19, the State declared a state of emergency. We care about your health and, for this reason, from the first moment we put in place a global plan to guarantee the electricity/gas supply and our customer service.  

The state of emergency decreed by the Government included a series of measures that also affected Endesa's Customer Service. Our highest priority is the well-being of customers and employees, which is why we adopted the following global plan:

Our customers were able to continue making their urgent arrangements with Endesa through the following channels:

  • Telephone.
  • Requesting an appointment at your Endesa office.
  • Digital: through the Endesa Customer Area and the Endesa mobile app, with access to all invoices and contracts, as well as to controlling energy consumption.
  • In addition, through the telephone service, the provision of services regarding urgent gas repairs continued to be provided, as did the servicing of individual domestic hot water boilers, urgent electrical repairs and, of course, assistance for essential supplies (hospitals, boiler rooms, etc.).

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