• {{currentSearchSuggestions.title}}
  • {{currentSearchSuggestions.title}}


At Endesa we are continuing to ensure your power supply

During the state of emergency we made sure that all homes were supplied with electricity and gas. And once again we are standing by the customers who need us most: by extending our policy of not cutting off power to homes. No disconnections will take place due to non-payment before 30 September.

Royal Decree 26/2020 states that there will be no supply cuts to homes as long as proof is provided that these are private individuals and they are living in their primary residence.

Once again, Endesa has decided to extend this guarantee to all residential customers, sothere will be no supply cuts or disconnections due to the non-payment of gas and electricity bills. And Endesa will not even require any kind of proof of residence.

It is possible that, after the state of emergency ended on 21 June 2020, if you are a residential customer, you received a notice that your power will be cut off due to non-payment. However, we wish to assure you that under no circumstances will such a cut take place and, in no case will such action be taken before 30 September 2020. We are also offering you the chance to defer your payments, after your particular circumstances have been duly studied.

Ensuring service continuity and quality, making life easier for our customers, safeguarding the health of our colleagues and enabling them to balance their professional and home lives are just some of the measures that we have adopted to minimise the impact of the health crisis caused by COVID-19.

At Endesa we adopted all the necessary measures to guarantee the continuity of the electricity supply service in the event of any future exceptional situation. Among other actions, we strengthened our contingency plans to guarantee the safe operation of critical infrastructures and to ensure the power supply to basic facilities such as hospitals.

Related content

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off