FAQs

Endesa's commercial offices reopen after temporary closure

You can now request an appointment for our offices and service points. After the temporary closure due to the COVID-19 state of alarm, the ‘new normality’ has come. We are still with you.

As of May 11, the reopening of Endesa commercial offices and service points began. Both the customer service hours and the procedures you can carry out will be the same as usual, but now with all the required safety and hygiene measures.

 

When will Endesa offices and service points open?

The vast majority of Endesa offices and service points have reopened their doors since May 11, although some remain closed to adapt to new hygiene and safety protocols. 

How to find your nearest office and make an appointment

The best way to visit our offices is by requesting an appointment. You will avoid waiting and help everyone to correctly apply the hygiene and safety measures.

Find your nearest office on the map and request your appointment now:

Hygiene and safety measures

1. Set number of people

Icon: safety distance between people

The safety distance will be respected. Help us to do this by requesting an appointment before going to your nearest office. 

Icon: gloves

Gloves will be provided upon arrival to prevent possible contagion. 

2. Safe customer service

Icon: screen

There will be transparent acrylic partitions and a distance of 2 metres between the work stations.

Icon: hydroalcoholic gel

The staff who will assist and advise you will wear masks and gloves, and use alcohol-based sanitiser gels to disinfect commonly used equipment. 

3. Maximum cleanliness

Icon: vacuum cleaner

All offices will be disinfected and sanitised frequently (tables, cabinets, protection screens, etc.). 

Icon: trash

Pedal litter bins will be available. 

Back Lorem ipsum dolor sit amet, consectetur adipisicing elit. 50 icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Calendar icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Empresa icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Gas icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sunset icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Hogar icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. 24h icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Luz icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Luz Gas icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Moon icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Settings icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sun icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Time icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. 2h_1 description_2h_1 24h description_24h 50h description_50h big_business description_big_business big_corporations description_big_corporations business description_business calendar description_calendar condo_manager description_condo_manager darksite description_darksite electric_energy description_electric_energy electricity_gas description_electricity_gas config description_config electricity_gas_config description_electricity_gas_config electricity description_electricity email description_email fax_1 description_fax_1 gas_big_business description_gas_big_business gas_big_corporation description_gas_big_corporation gas_medium_business description_gas_medium_business gas description_gas go_to_enel.com description_go_to_enel heater description_heater heating_maintenance description_heating_maintenance home description_home kitchen description_kitchen maintenance description_maintenance medium_business description_medium_business night description_night personal_website description_personal_website phone_call description_phone_call renewables description_renewables solar_panel description_solar_panel some_hours description_some_hours thumb_down_solid description_thumb_down_solid thumb_down description_thumb_down thumb_up_solid description_thumb_up_solid thumb_up description_thumb_up

Related content

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow Previous Go to previous Next Go to the next close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off Phone icon Phone