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FAQs

Endesa's commercial offices reopen after temporary closure

You can now request an appointment for our offices and service points. After the temporary closure due to the COVID-19 state of alarm, the ‘new normality’ has come. We are still with you.

As of May 11, the reopening of Endesa commercial offices and service points began. Both the customer service hours and the procedures you can carry out will be the same as usual, but now with all the required safety and hygiene measures.

 

When will Endesa offices and service points open?

The vast majority of Endesa offices and service points have reopened their doors since May 11, although some remain closed to adapt to new hygiene and safety protocols. 

How to find your nearest office and make an appointment

The best way to visit our offices is by requesting an appointment. You will avoid waiting and help everyone to correctly apply the hygiene and safety measures.

Find your nearest office on the map and request your appointment now:

Hygiene and safety measures

1. Set number of people

Icon: safety distance between people

The safety distance will be respected. Help us to do this by requesting an appointment before going to your nearest office. 

Icon: gloves

Gloves will be provided upon arrival to prevent possible contagion. 

2. Safe customer service

Icon: screen

There will be transparent acrylic partitions and a distance of 2 metres between the work stations.

Icon: hydroalcoholic gel

The staff who will assist and advise you will wear masks and gloves, and use alcohol-based sanitiser gels to disinfect commonly used equipment. 

3. Maximum cleanliness

Icon: vacuum cleaner

All offices will be disinfected and sanitised frequently (tables, cabinets, protection screens, etc.). 

Icon: trash

Pedal litter bins will be available. 

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