• {{currentSearchSuggestions.title}}
  • {{currentSearchSuggestions.title}}
{{navigationCta.name}}

FAQs

How to cancel your service with Endesa

Leaving a house or premises does not necessarily mean that you have to ask to cancel your electricity or gas service. In most cases there are faster, easier and more recommended options.

1.  What does a cancellation mean?

Although it might seem obvious, it is important to remember that requesting a cancellation implies disconnecting the supply and means that the house or premises will be left without electricity or gas.

  • If you are the one leaving: bear in mind that if someone is going to come after you, they will need energy and will not have it. And it will take them a few days without electricity and/or gas to reconnect what you cancelled.
  • If you are the one coming: you are going to need electricity and/or gas immediately, so you are the first person interested in a cancellation not being requested.

 

2.  Why is changing the contract holder usually better?

If the house or premises is going to have a new tenant or a new owner, we advise you to change the name on the contract instead of a cancellation. This will avoid inconvenience and unnecessary expenses.

The process is fast, simple and absolutely free. Both the person leaving and the person coming in can ask for the name on the contract to be changed. All that is needed is the address of the house or premises and some details of the new contract holder. Specifically:

  • Name, surnames, tax number (NIE or CIF) and contact telephone number.
  • Current account for bill payment (20 digits).
  • Copy of the deed or rental agreement.

Here we explain how to change the holder of your Endesa contract.

 

3.  How much does it cost to cancel?

The cancellation process is free. It is requested and the supply point is left inactive. But when it has to be reconnected, you will have to ask for reconnection, and this does come at a cost.

Therefore, if you know that the house or premises is going to have a new tenant, it is best not to cancel a supply. The reconnection costs depend on many factors, such as the power you want to contract or the time that this supply point has been disconnected (it costs more if it has been inactive for 3 years in the case of electricity and 5 years in the case of gas):

 

Electricity

  • Access rights: paid when contracting the new supply.
  • Extension rights: paid if it has been inactive for more than 3 years.
  • Connection rights: paid when the electrical installation is connected to the grid.
  • Verification fees: paid when the installation is checked.
  • Guarantee deposit: as established in article 79 of Royal Decree 1955/2000, this is the amount to be paid, when signing up, for an amount equal to the theoretical monthly billing of fifty hours of use of the contracted power.

If we assume that the house/premises has been disconnected for less than 3 years, we are talking about a reconnection cost of about 77 euros for low powers (for example: 3.45 kW) or 190 euros for high powers (for example: 9.2 kW).

You may also need to factor in the cost of the electricity bulletin or C.I.E. if more than 20 years have passed since it was last checked. The price of the electricity bulletin is not established and ranges between 60 and 300 euros

 

"Reconnecting electricity in a house that has been inactive for less than 3 years costs between 77 and 190 euros, depending on the contracted power, not including the possible cost of the electricity bulletin."

 

 

Gas

  • Supply rights: paid only if it has been inactive for 5 years or more.
  • Reconnection rights: paid when contracting the piped gas supply service. These rights include the connection and verification of the installations.
  • Guarantee deposit: as established in article 79 of Royal Decree 1955/2000, this is the amount to be paid, when signing up, for an amount equal to the theoretical monthly billing of fifty hours of use of the contracted power.

If we are in a situation where the supply point is going to be cancelled but reconnected in the future, cancellation may not be the best option.

 

If despite everything you want to cancel the supply...

We clarify the situations in which it makes no sense to cancel and those where it may:

  • When not to cancel your Endesa service: When there is a purchase or sale of a house or premises, or the house or premises is to be occupied.
  • When to cancel: When the house or premises is going to remain empty.

 

How long does it take to cancel?

If you have decided to cancel, it is important for you to know that you can choose between:

  • Immediate cancellation: this is requested and then carried out practically straight away).
  • Deferred cancellation: this is requested for a certain date that you decide. You can still reconsider if you notify before the chosen cancellation date. 

Once you have been disconnected (and not before) the deposit will be returned to you (if you had to provide one when signing up). Keep in mind that if you request a deferred cancellation, you will have to contact Endesa to have the deposit refunded once the cancellation becomes effective.

 

Who requests the cancellation?

Only the holder of the contract can request a cancellation. In the event of death, it may be requested by one of the people authorised in Endesa's Customer Area. If no one is authorised, a document proving the death will have to be presented.

 

How do I cancel an Endesa service?

  • If you want to cancel a service with Endesa, call the toll-free number 800 76 09 09.

Related content

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off