What does the retailer do?
The supplier is not responsible for ensuring that the power supply reaches your home. It offers you different rates, sends you your bills, advises you on how you can achieve savings and responds to your questions and concerns.
You are free to choose your supplier and you can change whenever you wish.
Why it matters to you
- Because your rate depends on your supplier and what you pay in your bill depends on your tariff.
- Because the key is to find a tariff that adapts to your consumption profile, and the supplier is the one who can advise you best.
If Endesa is your supplier, there are numerous ways to contact us so we can assist you.
Bear in mind that there are two different energy supply markets: the open market and the regulated market. On the open market, there is a wide variety of companies and rates. On the regulated market, there are just a few suppliers and a single rate, the PVPC (Voluntary Small Consumer Price), with or without an hourly breakdown.
How to know whether you are in the open market or regulated market.