Where will you find the security deposit charge?
Even though we said that it is the distribution companies who receive the payment of this deposit, it is the retailer who is are responsible for invoicing and collecting payment of the deposit.
You will find the charge in your first invoice after registration, an increase in power or the restoration of supply, specifically in the section corresponding to "Other items".
How is the cost of a distributor security deposit calculated?
The distributor guarantee deposit is calculated depending on the power you have contracted. The calculation of the amount will also differ depending on whether the deposit is for electricity or gas.
- Price of an electricity security deposit: the prices of the deposit to be paid ranges from €10.54 to €13.10 per kW of power.
- Price of a gas security deposit: the amount is calculated with regard to the theoretical monthly billing corresponding to fifty hours of use of the contracted power.
Can a security deposit be refunded?
Since the function of this bond is to act as a deposit (just like when you rent a house), once the contract is terminated, you have right to have it refunded. Only as a result of non-payment will it be possible that you are not refunded 100% of the amount previously paid. The company has a maximum of three months to refund the money.
Endesa security deposit
As a general rule, an electricity guarantee deposit is refunded at the end of your contract. It may also be refunded by the new retailer in case you change your electricity company.
Although it is the retailer who processes the payment and refunding of a guarantee deposit, it is the distributor who manages it and it depends on the geographical area in which you have contracted the supply.
The refund of a guarantee deposit where the distributor is Endesa (E-Distribución) corresponds to Andalusia, Aragon, Castile-León, Catalonia, part of Extremadura, Galicia, Navarra, Balearic Islands and Canary Islands.
If you have any other queries on your bills or any specific questions on how to understand your electricity bill and how to understand your gas bill go to the "Advice" section.