I don't agree with my bill

I don't agree with the consumption billed

There are 3 main reasons that may explain your disagreement:

1) Excessive consumption:

This may be explained by a seasonal peak (in summer, due to the air-conditioning, in winter, due to the heating).

It's worthwhile checking your consumption at the same time last year.

2) Estimated reading:

When it hasn't been possible to read your meter, an estimation is made.

If you don't want to continue receiving estimated readings, inform us of the actual reading of your meter.

3) Several months all billed at once:

Under certain circumstances you may be billed once only for several months' consumption.

You can request payment by instalments when this happens. Go to the "Procedures" section in your Client Area. Then swipe your screen to go to the "We are here to help you" section and click on "We would like to help you." Select "My invoices" and the "I have not received my invoice on time" category, choose the contract for which you would like to create an incident. Here you can add comments and images so that we will be able to help you with your request.

I don't agree with the power contracted

To find out the power rating you have contracted, log into your Customer Area and check your contract on the home page.

To find out what power we recommend for you, use our calculator.

If the problem is that you've requested a change of power and it doesn't appear on your bill yet, it may be because:

A) You requested it after the billing period: don't worry, the change of power will appear on your next bill.

B) You've requested a power greater than your distributor allows: you'll probably need a new installation certificate. You can find further information via this link.

I have an issue with the discounts applied

To check what you have signed up for (and the discounts you are entitled to) you must enter your Customer Area and check your tariff.

It is possible the discounts you have been receiving may have expired. In that case, check our updated catalogue of offers to find the one that suits you best.

I am paying for maintenance and I didn’t sign up for it

To check what you have signed up for, log into your Customer Area and check the type of contract you have.