How do the meters work?
Electricity meters in Spain are smart meters, they send all the necessary information to the distributor electronically, so it is easy to know how many kWh of electricity a home consumes at each hour of the day, which means that there are no problems in applying the real price per kWh for the corresponding hours.
Unlike electricity meters, gas meters are not digital so the data cannot be sent remotely. So each distributor has technicians who are responsible for reading the meter in order to be able to invoice their clients.
If for some reason the technician has not been able to access your meter, two things may happen:
- Invoices are delayed and a single invoice arrives with all the accumulated months to be paid.
- An estimated invoice is issued so payments are not delayed for months.
What are estimated invoices?
They are calculated based on your consumption history. Sometimes, estimated bills can cause a household's consumption to increase or decrease drastically. These errors correct themselves in the medium term, that is, when a technician finally accesses your meter, the actual invoice will make the corresponding adjustments: Any amounts overpaid will be deducted from your bill and if you have paid less, the corresponding amount will be added.
In order to avoid these differences and so as not to receive estimated invoices, you can send the meter reading yourself.
How to notify a reading
Below, we will explain the steps to follow so that you can notify, in a simple way, your electricity and gas readings from the Client Area, whether you have not yet received the invoice or if you need to correct it.
It is important to send the reading before the end of the billing cycle, otherwise we will not be able to use it.
If the distributor manages to read the meter by the scheduled date, the reading provided by the customer will not be used.
What steps should you take to send a reading if you have not yet received the bill?
What you need to give us your reading
1. Your contract number
You will find it at the top of all your bills.
Wherever your meter is located, you have every right to access it to see the reading and take a photo of it.
The data you send us is valuable and will be taken into account, but there are a number of rules:
- A reading made by a technician will always take precedence.
- If there is no reading from a technician, the readings that you have provided will be used.
- If we do not have that either, an estimate will be made.
- Would you like to find out more about estimated invoices, how they are calculated, and why they exist? This is explained in this content.