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How can electricity and gas readings be notified?
If you think your electricity or gas bill does not correspond to your actual usage, here is what you have to do to send us a meter reading.
How do the meters work?
Electricity meters in Spain are smart meters, they send all the necessary information to the distributor electronically, so it is easy to know how many kWh of electricity a home consumes at each hour of the day, which means that there are no problems in applying the real price per kWh for the corresponding hours.
Unlike electricity meters, gas meters are not digital so the data cannot be sent remotely. So each distributor has technicians who are responsible for reading the meter in order to be able to invoice their clients.
If for some reason the technician has not been able to access your meter, two things may happen:
- Invoices are delayed and a single invoice arrives with all the accumulated months to be paid.
- An estimated invoice is issued so payments are not delayed for months.
What are estimated invoices?
They are calculated based on your consumption history. Sometimes, estimated bills can cause a household's consumption to increase or decrease drastically. These errors correct themselves in the medium term, that is, when a technician finally accesses your meter, the actual invoice will make the corresponding adjustments: Any amounts overpaid will be deducted from your bill and if you have paid less, the corresponding amount will be added.
In order to avoid these differences and so as not to receive estimated invoices, you can send the meter reading yourself.
How to notify a reading
Below, we will explain the steps to follow so that you can notify, in a simple way, your electricity and gas readings from the Client Area, whether you have not yet received the invoice or if you need to correct it.
It is important to send the reading before the end of the billing cycle, otherwise we will not be able to use it.
If the distributor manages to read the meter by the scheduled date, the reading provided by the customer will not be used.
What steps should you take to send a reading if you have not yet received the bill?
What you need to give us your reading
1. Your contract number
You will find it at the top of all your bills.
2. Reading
Wherever your meter is located, you have every right to access it to see the reading and take a photo of it.
The data you send us is valuable and will be taken into account, but there are a number of rules:
- A reading made by a technician will always take precedence.
- If there is no reading from a technician, the readings that you have provided will be used.
- If we do not have that either, an estimate will be made.
- Would you like to find out more about estimated invoices, how they are calculated, and why they exist? This is explained in this content.
Go to the Client Area to send us your reading
1. Go to your Client Area and then to the "Managements" section.
2. Click on "Submit meter reading" in the "Tariffs and consumption" section.
3. Choose the contract for which you wish to send your reading by going to "Enter Reading".
4. Here you will be redirected to a list where you will have to choose your distributor. You can consult your distributor on the second page of your invoice, in the "Contract data" section.
If you wish, you can also do this by phone, just call us on: 800 76 09 09.
What steps should you take if you have already received the bill and you would like to change the reading?
If you have received an invoice and you do not agree with the reading used to calculate it, we advise you to wait for the next invoices.
When your reading is updated, the new bills will reflect the correction and if you have been overcharged you will be charged less to compensate for this. The problem will be solved without the need to do anything. This is the most practical solution.
If in spite of this you would still like to register a complaint, please bear in mind that to do this you will need to meet the following requirement:
- If you receive invoices every month: you need to have received at least three invoices with an estimated reading instead of a real reading.
- If you receive invoices every two months: you need to have received at least two invoices with an estimated reading instead of a real reading.
If this requirement is not met, and in accordance with the regulations (Provision 18275 of Official State Gazette nº305 of 2019), the distribution company will not respond to the complaint, since there may be specific failures in the communication that will be regularised in the next billing cycle.
Complaints can be registered in the Private Area.
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Comparison of Electricity and Gas Tariffs
You don't need to adapt to Endesa's tariffs because they adapt to you. If you go to our catalogue you can compare the different tariffs for yourself. Or if you prefer, you can answer a few questions and we will take care of comparing all the different electricity and gas tariffs and then make a customised recommendation.
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