- By the end of 2023 575,000 families benefitted from this discount on their electricity bills, an increase of 102,500 since the end of 2022
- For vulnerable consumers, the reduction in the electricity bill is 65%, for the severely vulnerable 80% and for the temporary "fair energy" category, 40%, valid until 30 June this year
- Throughout 2024, the severely vulnerable will also pay 10% VAT on electricity, regardless of the market price
- Endesa continues to proactively advise organisations and institutions to promote aid and ensure that it reaches all those who need it
- The Social Bonus is aimed at pensioners, large families, people in vulnerable situations, beneficiaries of the minimum vital income and low-income households particularly affected by the volatility of energy markets
By the end of 2023 Endesa had increased the number of Social Bonus beneficiaries by 22% compared to 2022. This puts the number of Spanish households, Endesa customers, enjoying this aid at 575,000, reducing their electricity bill by between 40 and 80% compared to the Voluntary Price for Small Consumers (PVSC).
To promote the Social Bonus, Endesa provides proactive advice to bodies and institutions with the aim of reaching all entities close to the end consumer and informing them of the existence of the aid, regulatory changes and how to apply for it. In 2023, assessment was provided for associations, regional governments, town halls and social services, and this year the company is continuing with these actions to encourage all those they believe can benefit from the Social Bonus to apply for it.
Coronavirus and the energy crisis led the administration to promote extraordinary measures to mitigate the effects on the most vulnerable households and these will remain in force until 30 June 2024 and promote an increase in the number of people benefitting from the Social Bonus, which has been strengthened by automatic renovations since Royal Decree Law 6/2022 came into force. Throughout 2024, the severely vulnerable also paid 10% VAT on electricity regardless of the market price. In one year, an additional 102,500 Endesa customers benefitted from the Social Bonus.
Development of Endesa customers with the Social Bonus
From the end of 2022 to the end of 2023
(Number of Social Bonuses)
2020: 371,076
2021: 420,844
2022: 472,549
2023: 575,044
According to the criteria and discounts established by national regulations, of the total number of households benefitting from the Social Bonus at the end of 2023, about 316,778 are vulnerable families who already benefit from a 65% reduction on their electricity consumption (or 40% if they benefit from the temporary fair energy bonus), whilst more than 243,674 are severely vulnerable and benefit from an 80% reduction on their bill. These discounts will be valid until June 30, 2024.
Endesa customers benefitting from the Social Bonus
Spain in figures (end of December 2023)
Groups with allocation of the social bonus:
66% people in a situation of vulnerability according to income criteria.
26% officially registered large families.
4% pensioners.
3% minimum wage earners.
1% beneficiaries of new fair energy Social Bonus.
Profiles of vulnerable people:
55.1% vulnerable beneficiaries
42.4% severely vulnerable beneficiaries
2.5% beneficiaries resulting from energy crisis
By type, 65.9% are people who are vulnerable in accordance with income criteria, 27.92% are officially declared large families, 4.53% are pensioners, 1.11% are people earning the minimum wage and 2.54% are households with low incomes and particularly affected by the energy crisis.
The keys to the Social Bonus
What is it?
The Social Bonus is a direct discount on the electricity bill designed to protect vulnerable households due to their social-economic conditions.
What are the advantages?
65% discount for vulnerable consumers
80% discount for severely vulnerable consumers
40% discount for low income households with affected by the energy crisis
(The discounts shown are valid until 31 December 2023.)
How is it processed?
By requesting it by e-mail, ordinary post, on the website or on the app, from any of the reference retailers, such as Energía XXI.
App: EnergíaXXI Social Bonus
Web: www.energiaxxi.com/bono-social
Postal mail: P.O. Box 1.167, 41080 Seville
Service Points and Sales Offices
Who can apply?
INSS pensioners (retirement or permanent disability).
Large families. In Catalonia single-parent families may also apply.
Vulnerable consumers.
Beneficiaries of the minimum living income.
Affected by the energy crisis. (With an income of ≤2 x IPREM with 14 payments if it involves an individual applicant.)
Requirements to be met:
Natural person who is a customer of a reference retailer (such as Energía XXI) in their usual place of residence.
Holder of a contract with PVPC electricity tariff.
Anyone with a contracted power of ≤10 kW in their usual place of residence.
Processing the Social Bonus
Customers will find more information about this aid on the following website: https://www.energiaxxi.com/bono-social or the EnergiaXXI Social Bonus App, where they will find the specific requirements to apply for it and the documentation required to process it.
When the company receives the documentation, a specialised team responds to the applicants and confirms whether or not all the necessary documents have been received. If any document is missing, the client is informed and then, when the application is complete, it is sent to the Ministry of Ecological Transition and Demographic Challenge which verifies compliance with the economic requirements. Finally, the energy company is responsible for communicating the Ministry's resolution to the client.
About Endesa
Endesa is a leading electricity company in Spain and the second largest in Portugal. It is also the second largest gas operator in the Spanish market. It undertakes end-to-end business including the generation, distribution and retailing of electricity. It also offers electric mobility services, where it is one of the main operators of charging stations in Spain, and, through the Endesa X brand, value-added services aimed at the electrification of energy uses in homes, companies, industries and Public Administrations. Endesa is firmly committed to the United Nations SDGs and strongly supports the development of renewable energies through Enel Green Power España, the digitalisation of grids through e-distribución and Corporate Social Responsibility. The Endesa Foundation is also active in CSR. Our team totals around 9,000 employees. Endesa is part of Enel, Europe's largest electricity group.