Endesa Energía carries out different types of personal data processing.
Your data will be processed for the purpose of managing the provision of energy supply and/or, where appropriate, other services or products contracted in the field of energy activity. If any of these products or services involves instalment payments or provision of a periodic invoicing, prior to the contract being approved we may conduct credit and solvency checks as we deem appropriate to assess your financial solvency. The result of said check could, if applicable, condition the entering into force of the Contract. In addition, in the event of a non-payment, Endesa Energía will be able to report your data to said databases, always complying with the guarantees set forth in the legislation in force.
If, after starting the online signing up process and having submitted your personal data, the process fails to finish, you will be sent up to two email reminders containing the support or help you need to successfully complete the signing up process you previously initiated.
Additionally, your data may be processed for the purpose of providing infoEnergía, an energy advising service, for you, using the compilation of overall consumption that we receive daily as a reference to issue your electricity invoices and the data that you may have provided whilst filling out the profile. Thus, we compare the power consumption of your home with that of homes that may have similar consumption habits to yours and that are in your geographical area.
Finally, Endesa Energía may process your personal data in order to comply with any legal obligation incumbent upon it, specifically, obligations relating to regulation of the energy market or market regulations, among others.
Other processing of your personal data that does not correspond to the need to implement the contract or comply with a legal obligation may also be undertaken, and you may oppose such processing.
Provided you have not objected to it through the channels enabled for this purpose, you may receive, by any channel of communication (including, among others, email, SMS and telephone calls), information about products or services offered by Endesa Energía in the field of energy activity that may be of interest to you. To obtain this information, your personal data may be analysed in order to develop a profile that enables the commercial messages to best match your needs and preferences. In this analysis, your demographic data and data on other company products that you may have used may be taken into account. In any event, you will only receive sales messages by non-electronic means while you remain a customer of Endesa Energía.
Additionally, provided you have given your consent, you may receive via any means of communication (including, among others, email, text messages and telephone calls), information about other products or services offered by Endesa Energía or third parties relating to energy, the home, insurance, automotive, financial services and leisure. To obtain this information, your personal data may be analysed in order to develop a profile that enables the commercial messages to best match your needs and preferences. In this analysis, your demographic data and data on other company products that you may have used may be taken into account. In any case, you may only receive commercial messages about products and services not related to those contracted as long as you do not withdraw the consent provided.
Web Service Management
In addition, as long as you continue to be registered, your personal data may be processed for the purpose of managing the user service(s) on the web.
If you activated the “electronic billing service”, your email address will be processed for remittance thereof.
Processing of email address
If you provided your email address, it will be processed as the preferred means for sending any type of communication relating to the contractual relationship.
Retention period for personal data
Customers’ personal data will be retained as long as they are necessary for the provision of the services included in the contract. As soon as it is no longer required for this purpose, the data will be blocked for the period during which they may be needed for use or defence in administrative or judicial procedures and may only be released and reprocessed for this purpose. Once this period has come to an end, the data will be permanently deleted.