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We take care of our electrodependent clients
People who rely on electrical medical devices need a continuous electricity supply to maintain their health. So, Endesa simplifies the process to apply for this essential service.
For certain home-based medical treatments, the use of an electrically powered device is absolutely necessary. Among these devices are dialysis machines or ventilators.
People in this condition have the right to demand that their electricity supply is not cut off even if their bills go unpaid. Their supply will remain uninterrupted if their domestic installation exceeds their contracted power. This means they should never ‘blow their fuses.’
What documents must be submitted?
They must present a stamped and signed medical certificate from a doctor confirming the need for an uninterrupted electricity supply.
The doctor signing the certificate must state, in accordance with Article 52.4 of Law 24/2013 of 26 December on the electricity sector, that the patient has been prescribed the use of a device that cannot function without electricity.
This certificate is valid for two years from its date of issue. If the need persists after this time, it must be renewed and resubmitted.
Download the electricity-dependent patient certificate template here: medical certificate for electrical dependence.
You are required to report any changes in circumstances. If you don't inform us that you are no longer the contract holder, but have authorization from the new contract holder, you must share this information through any of our customer service channels.
Who must request it?
The holder of the supply contract.
An authorised person who must submit the corresponding authorisation.
If the person affected is not the contract holder, proof must be provided that the habitual residence of the person submitting the request is the address for which the application is made. To do so, one of the following must be presented:
A certificate from the town hall.
Certificate of residence.
A copy of the national ID showing the address of the applicant’s residence.
How to apply?
- Call us at 800 76 09 09.
- Check our customer service channels.
What does it mean to be registered as electricity-dependent?
- We will not request a power outage from the distributor for non-payment. If your electricity-dependent request is approved, your power will never be cut off due to non-payment.
- However, any debt accrued must still be paid. Being registered as electricity-dependent does not make you exempt from paying your debt. Any unpaid amount will remain pending under standard conditions.
Scenarios that may interrupt your power supply
It’s important to note that there are two situations in which your power supply may be interrupted:
- Scheduled outage: your distributor will leave a notice at your front door at least 24 hours in advance, so you can take the necessary precautions. If you are subscribed to the SMS notification service of your distribution company, you will also receive it via SMS.
- Unexpected outage due to external causes: the supply may be interrupted due to issues in the power grid or for reasons beyond the distributor’s control. In this case, contact your distributor immediately by calling the ‘Distributor failures’ number on your bill.
In either case, we recommend that you contact your medical centre or hospital to learn how to handle these situations. You can also inquire as to whether an uninterruptible power supply (UPS) system is available to you.
Update your contact details
It's important that we have your up-to-date contact details. We use both your email and mobile number to keep you informed about the status of your application, and to notify you of any incidents, faults, or scheduled maintenance.
If you only have a landline, please provide the mobile number of your primary carer.
