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Breakdowns and cut-offs
Electricity
Electricity distribution companies are responsible for ensuring electricity supply in each area. If you're experiencing a widespread fault or service disruption, you should contact the distribution company for your area* directly.
To make things easier, we've compiled a list of all distribution companies along with their contact details.
If you're unsure which company serves your address, you can find this information on the following sections of your electricity bill:
- Contract details: access contract reference number.
- Claims and support: faults and emergencies.
* Please note that you should only contact your distribution company if the disruption affects multiple homes, buildings, or neighbourhoods—not just your own home. To determine whether the issue is widespread or specific to your home, check if your street or common areas in your building (e.g., hallways or stairwells) still have power. If these areas are also without power, it is likely a general fault.