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Contact us through VoIP technology
With our new VoIP call service you can contact an operator in real time without the need for a telephone line, through your computer, smartphone or tablet and from anywhere in the world.
What are VoIP calls?
VoIP stands for Voice over Internet Protocol, a new technology that makes it possible to make voice calls over the network. It is a free service, which operates using a Wi-Fi connection or mobile data, so you can use it from anywhere, even from abroad, since it does not represent an additional cost in your internet tariff.
How do VoIP calls work?
It may seem complicated, but it is just as simple as a conventional call. VoIP technology takes the audio that is captured through the microphone and converts it into digital data that travels from one device to another via the internet connection, once this data reaches the receiving user, the device will convert it back into your voice.
A large number of messaging applications have begun to include this technology to make calls, so you may have already used this new form of communication without knowing it.
What do I need to make a VoIP call?
To use the VoIP service, all you need is a landline, mobile phone, computer or tablet with a built-in microphone and to authorise it to be used. We also recommend you to have installed the latest available version of your preferred browser (Chrome, Firefox or Safari) to avoid compatibility issues.
VoIP technology depends on internet coverage, so if there is poor coverage, the call may lose some of its quality. Quality can also be affected by the electronic device's audio software, so we advise you to use headphones with a built-in microphone so that the sound for your call is clear and to avoid playing background noises.
What are the advantages of VoIP calls?
VoIP technology does not depend on signals or telephone cables, so it is an alternative to traditional calls, which enables you to save and request customer service at any time.
As we said before, this does not involve a separate expense in your internet bill, so you can make as many calls as you need without worrying about the cost, which also includes customer service by telephone from abroad.