- The initiative consists of holding meetings in Granada, Seville, and Zaragoza with vulnerable families who may be eligible for the social bonus.
- Through personalised support, they will be advised and, if necessary, assisted in managing and obtaining the bonus, a process that can be complex but is highly beneficial for this group, as it is one of the tools that can most effectively reduce electricity bills.
- In 2025, the programme directly advised 500 people, 263 in Hospitalet and 237 in Seville. Of these, 251 were eligible for the social bonus and 117 obtained it through the programme’s support.
Endesa, in collaboration with the Spanish Red Cross, has launched for the third consecutive year an initiative in three Spanish cities — Granada, Seville, and Zaragoza — to inform, support, and assist in applying for the social bonus for individuals and families who may meet the requirements. The aim is to ensure that vulnerable people are aware of this support and to facilitate the necessary procedures to obtain it where applicable, as it is one of the measures that most effectively helps reduce electricity bills.
To this end, from 6 to 17 April, Monday to Friday, information points will be set up in different locations: in Granada in the Zaidín neighbourhood and Atarfe; in Seville in San Juan de Aznalfarache and Comisionado Polígono Sur; and in Zaragoza in the Torrero and Las Fuentes neighbourhoods.
At these points, Spanish Red Cross technicians and volunteers, previously trained by Endesa’s customer service teams, will assist citizens who come for guidance on the requirements and conditions of the social bonus and, based on their energy bill and personal circumstances, assess whether they are eligible. In order to measure the effectiveness of the initiative, participants will be asked to consent to follow-up. In addition to advice, each person attended will receive an energy efficiency kit.
During these sessions, specific cases are identified that may require additional assistance in gathering the necessary documentation, based on particular and complex circumstances, such as elderly individuals with reduced mobility, people with communication difficulties, or those experiencing challenging personal situations. In these cases, volunteer staff offer their support in handling the necessary procedures with public administrations, with the aim of correctly applying for this benefit.
Over the three-month duration of the project — the first phase of advice and the second phase of support and follow-up — the support of Endesa’s customer service team will be available to resolve and provide guidance on specific situations that may arise for Spanish Red Cross technicians and volunteers. Furthermore, and as a new feature, in this third edition of Cita Bono Social, volunteers from the Endesa Foundation will assist Spanish Red Cross technicians in Seville and Zaragoza in advising the people being attended to.