New VideoSupport Service for Endesa Customers

New VideoSupport Service for Endesa Customers

At Endesa, we continue to look for new ways to connect with you to make your experience with us easier, and to be able to assist you with any issues, doubts or questions you may have.

For this reason, we have put into operation a new video support service at some Endesa offices and service points.

What is the VideoSupport service?

It is a new Endesa initiative to offer you help via a video call with one of our colleagues at the service point. It consists of a video call in which you can resolve any questions or formalities directly with the help of a person who is at your disposal. In other words, it is like going to the office, but without leaving home.

How does the VideoSupport service work?

The VideoSupport service is simple and straightforward. After requesting your video appointment, we will send you a link on which you will need to click, with the date and time you have chosen for your video call.

When the date and time you chose arrives, the agent will connect and you will have them at your entire disposal for whatever you need during the appointment.

How do I request a VideoSupport care appointment?

On our offices and service points webpage you can see the points that have video customer care.

In addition, at the end of this information we include a detailed list.

You just have to click on "Request video customer care". Follow the steps and choose your preferred time and day. You will receive a link with the room where you will receive your assistance. When the date and time you chose arrives, click on the link and we will be waiting for you.

What is the difference between an office and a service point?

The main difference is that an Endesa office is a traditional, wholly-owned physical customer service point, while a service point is another place where we can assist you, even if it is not owned by Endesa.