So, if you are wondering how to book an appointment with Endesa, here are 5 steps before we dive into the details:

1. Go to the Endesa office finder.
2. Enter your town, postcode, or allow geolocation.
3. Choose the office or service point that suits you best.
4. Click on 'Book appointment' and select the service you need.
5. Choose a date and time, fill in your details, and confirm the booking.

When to book an appointment at an Endesa office

Although most procedures can now be resolved online via the Endesa Customer Area or our mobile app, in-person customer service remains essential for those looking for a more human touch.

Face-to-face advice at a service point allows you to resolve complex issues that are sometimes not so easy to clear up digitally.

It is particularly advisable to book an appointment if you find yourself in any of these situations:

• Taking out an electricity or gas contract: to get an explanation of the clauses and services.
• Answering questions about tariffs: to compare which one best suits your actual usage profile.
• Changing the contract holder: an essential procedure after a house move or a change in family circumstances.
• Changing your contracted power: to prevent the circuit breakers from tripping or paying too much for an unnecessary fixed charge.
• Checking a bill: to understand every item, from usage to access tariffs.
• Checking outstanding payments: to regularise the financial status of your energy supplies.
• Submitting or reviewing a complaint: if there have been billing errors or service incidents.
• Advice on solar panels: to find out about self-consumption and how to generate your own energy.
• Electric mobility: to enquire about installing charging points for your vehicle.
• Climate control services: to check for grants on boilers, air conditioning, or water heaters.
• Help with the digital environment: if you are not very tech-savvy, our advisors can guide you on how to use the Customer Area.

How to book an appointment with Endesa step by step

At the beginning of this article, we included a summary of the booking process. Let's take a closer look at it to clear up any doubts and help you complete it in just a couple of minutes.

1. Find your nearest Endesa office

First, go to the official Endesa Offices portal. Once there, you have three ways to find your service point: by entering your town, your postcode, or by enabling geolocation so the system automatically detects the points closest to your location.

2. Filter by the type of service you need

All our offices have a professional Endesa team, but you can find specific solutions by filtering between 'Electricity and gas', 'Solar', or 'Electric mobility'. This will ensure that the staff assisting you are experts in your area of interest.

3. Choose an in-person appointment or video consultation, if available

When you select an office and click 'Book appointment', the system will show you the available customer service options. You can choose an in-person appointment to visit the office physically, or a video consultation, if available.

The latter option is ideal for resolving complex procedures via a video call from home, maintaining the personal touch of an advisor while avoiding having to travel.

4. Select the service or reason for your query

In the appointment booking form, you will find a drop-down menu where you must indicate the purpose of your visit. The main categories usually include:

• Taking out energy and services contracts.
• Checking bills.
• Complaints.
• Managing contracts.
• Information on tariffs and products.

5. Choose a date and time

In the next step, a calendar will open showing available dates. Appointments are generally organised in 15-minute slots to ensure a smooth service. Select the slot that best fits your schedule.

6. Fill in your personal details

To formalise the booking, you must enter your name, surname, ID (DNI/NIE), email address, and a contact phone number. You also have a 'query details' field to provide additional information that will help the advisor prepare for your case before you arrive.

7. Confirm the appointment and keep the confirmation

Once the request is sent, the system will confirm your booking. It is essential to check your email, as you will receive a booking confirmation with all the appointment details. You can print it or save it on your mobile phone to show when you arrive at the office.

How to modify or cancel an appointment with Endesa

You've managed to book your appointment, congratulations! But something unexpected has just come up. If you ultimately cannot make it to your appointment, you can easily manage your booking via our website.

To modify it, simply access the appointment management section and select a new date and time based on availability.

Can I book an appointment if I am not yet an Endesa customer?

Of course. The appointment booking service is open both to current customers and to people interested in taking out a contract or finding out more about the company's services.

You do not need to be registered in the Customer Area or have an existing account to book your slot at an office. What we do recommend is bringing some basic documentation so you can make the most of your appointment.

What documentation to bring to your Endesa appointment

To ensure your visit is effective and you don't have to come back another day, it is vital to bring the necessary documentation depending on the procedure. Generally speaking, we recommend bringing:

• The valid ID (DNI/NIE) of the contract holder.
• Your latest electricity or gas bill, showing the contract number and the SPUC code.
•  Your bank account number if you wish to set up direct debits or sign up for new contracts.
• Your tenancy agreement or property deeds if the procedure involves changing the contract holder.
• A signed authorisation and a copy of the contract holder's ID if you are acting on behalf of someone else.

What procedures you can carry out without visiting an office

Before booking an appointment, remember that many procedures can be easily carried out via digital channels such as the Customer Area or the Endesa Clientes app. From these platforms you can:

• Download and pay bills by card.
• Modify your contact details and bank account.
• Check your hourly and daily usage to save energy.
• Activate digital billing to receive your bills instantly by email.
• Change your contracted power yourself.

Other ways to contact Endesa

A middle ground between in-person customer service and the digital environment is contacting us via the various available channels. This might be the best solution for you if you do not want to travel but need to speak to an agent. At Endesa, we offer you some free and effective alternatives:

• Customer service: 800 760 909 (available 24/7 in Spanish, Catalan, and English).
• New contracts: 919 101 143 (commercial opening hours are Mon-Fri 08:00 to 22:00 and Sat-Sun 09:00 to 21:00).
• WhatsApp: 651 088 073 (Monday to Sunday, 09:00 to 22:00).
• Social media: contact us via X or Facebook.
• Email: atencionalcliente@endesaonline.com

Tips before booking your appointment

To maximise the usefulness of your visit to the service point, follow these final recommendations:

• Check if the procedure can be done online: you will save time if it is a basic task supported by the Customer Area.
• Find the nearest office by postcode: optimise your travel.
• Check what services that point offers: use the filters to find the specialist you are looking for.
• Choose a time slot you can comfortably make: we recommend arriving about 5 minutes before your time.
• Explain the reason for your query on the form: it helps the advisor prepare in advance.
• Bring related documentation: bills, contracts, and your ID are essential.
• Keep the receipt: you will receive it by email, and it is your booking guarantee.
• Responsible management: if you cannot attend, please modify or cancel the appointment so another user can make use of it.