What procedures can be made at the Endesa office?
When making an appointment with Endesa at one of their offices, you should give those you will be consulting some idea about the nature of your query. You should choose one of the following options: Contracts, information, bills, complaints, sales and company service.
The 'contract' and 'information' options refer both to new customers, for new electricity and gas contracts, as well as advice and to resolve any doubts you may have about the Endesa's services and tariffs.
The 'billing' service includes any procedure relating to changes of power, changes of contract holder, and the payment of invoices. The 'complaint' service will address any type of incident, payment errors, complaints about bills and electricity and gas contracts. We can make queries relating to consumption of a private household and also on behalf of a company, through attention service for SMEs.
Making an appointment with Endesa if you are not yet a customer
If you are not yet registered in the Endesa customer area, you can make an appointment from home without any problem by following the steps above. You do not need to be registered.
Endesa's offices guarantee direct and 100% personalised attention. They currently comply with all the safety and hygiene measures required as a result of the emergency health situation: Transparent methacrylate screens, gloves and hydroalcoholic gels with which all commonly used material is regularly disinfected.