How long does it take to sign up?
It's very quick. When you sign the contract, we’ll send you a confirmation message. We will check your information and contact you again when everything is ready to go. To give you an idea, this should take around 4 days.
Now it's time to gain access to the grid. We need your distribution company to authorise this. But don't worry! We’ll take care of everything and keep you up to date with our progress. In a day everything could be solved and your contract with Endesa would be activated. So we are talking about a total of around 6 days of initial procedures.
The moment that your contract is activated and goes live is an important one. Now you can register in your customer area on the website and download the mobile app.
This tells you how much electricity you consume during each hour of each day. You will also be able to carry out all your admin procedures online and improve your energy efficiency.
When will I get my first bill?
The date your first Endesa bill arrives depends on what is known as your “billing cycle”:
- If you are billed monthly: your first bill will arrive approximately one to 45 days from the date your contract takes effect.
- If you are billed every two months: your first bill will arrive approximately one to 75 days from the date your contract takes effect.
These estimates are for guidance purposes only and have been calculated based on all new contract requests we receive during a year. However, there may be variations. If your first bill is a bit late, don't worry. Occasionally, certain circumstances mean that there may be a delay before you receive your first bill.
In any case, we will notify you before we send you your first bill, reminding you about the product that you have signed up for and helping you better understand your energy.
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