New services for our customers
At Endesa, we put sustainability at the centre of our business model to create social, environmental and economic value. In the midst of a revolution in the energy paradigm, we are adapting to the demands of society with a vision based on decarbonisation, electrification and digitalisation that can be summarised in the formula sustainability = value.
We are working to develop innovative products and digital solutions in the areas in which energy is currently bringing about the greatest changes: cities, housing, industry and electric mobility. The services that we offer are aligned with those sectors:
- E-City: in the urban sphere we focus on the possibilities of digitalisation to contribute to the creation of cities equipped with intelligent systems capable of ensuring more efficient, economical and personalised services that meet the demands of the public.
- E-Industries: we want to engage commercial and industrial consumers in the energy transition by helping them to save on costs and monetise their flexibility through innovative, sustainable solutions.
- E-Home: we offer products to improve energy efficiency and bring home management services to residential consumers, creating a sustainable ecosystem to which all can have access. This area offers air conditioning, solar photovoltaic and smart home products.
- E-Mobility: we promote sustainable mobility; that is why we are working on the evolution of technology and on a public access charging infrastructure plan. We plan to install 8,500 charging points in Spain in the next 4 years.
Access to energy for vulnerable customers
We are committed to combating energy poverty and we have numerous actions and initiatives aimed at families in this situation. For this reason, customer service for those who are suffering from energy poverty has become a priority action line for the company.
We are keeping the agreements signed since 2014 with local and regional administrations and third sector entities in force so as to avoid cutting off the power to customers living in energy poverty who are certified by social services. As a result of these agreements, in 2019 we attended to 80,783 requests from vulnerable customers with difficulties in paying their bills.
In 2019 we renewed our cooperation agreement with the Red Cross to protect and guarantee the supply of energy to the primary residences of vulnerable individuals and families and prevent their supply of electricity or gas from being suspended for not paying their bills.