In the event of a breakdown, the first thing you need to determine is whether it affects your installation or the network.
If your neighbours have electricity/gas, it's likely to be a problem with your installation: contact a specialist technician (if you already have OkLuz Assist or OkGas services services you're in luck: you have it covered.
However, if it's a problem with the electricity grid, you should contact your distributor. Companies vary depending on where you live. In our Customer Service section, you'll see a drop-down menu to find out who to contact and also, a subsection called "Electricity Supply" to check the status of your supply point to find out if it is faulty.
If there is a problem with the gas network, consult our emergency map to find out who to call.
List of Endesa telephone numbers
Here you'll find the main Endesa customer service numbers.