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How to protect yourself from phishing using the Endesa name

Cyber criminals cast their nets in all types of waters, making fraudulent use of the names of banks, insurers, etc., and that includes Endesa. They want you to fool you into thinking you are dealing with us so that you trust them and provide them with sensitive data. Here are the keys to beating them.

What is phishing?

The only way to protect yourself from the scammer is to know how their scams work. Phishing (a play on the word "fishing") is a 3-step scam:

1. They win your trust: cybercriminals lull you into a false sense of security by disguising themselves as a familiar brand with which you have a relationship. They copy its logos, imitate its emails and even build entire websites that resemble the originals. Their objective is to impersonate your bank, your insurance agent, your electricity company.

2. They use a good excuse: they need a reason that will make you enter your most sensitive data. It could be anything: a technical incident, a payment error, an urgent situation, etc. They usually frame it as something you should do very quickly before you get a chance to think about it.

3. They capture your sensitive data: such as your credit card number or the password for your Private Customer Area, etc.

The success of the scam depends largely on the skills of these criminals, since they are not all capable of creating a convincing lure. Whatever the, the best way to ensure they fail is for you to be on the alert.

 

Phishing using Endesa

Because we are the country's main power company, cybercriminals could not resist Endesa and they have tried to use its good name to trick their victims on many occasions. They have used a variety of strategies, one of which involves orchestrating full-scale phishing campaigns. Their favourite tactic is as follows:

  • A) You receive an email that appears to be from Endesa.
Fraudulent email alert Endesa refund
Fraudulent email alert Endesa refund.

B) You are informed of a payment error, and that you are entitled to a refund.

Receive a refund in the amount of 1000.00 euros
Receive a refund in the amount of 1000.00 euros.
Confirm your refund
Confirm your refund
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C) You are asked to enter your name, ID and credit card information.

Enter payment details Enter first and last name
Enter payment details Enter first and last name.
Enter credit card details
Enter credit card details.
You will receive an SMS with a password that must also be entered
You will receive an SMS with a password that must also be entered.
Capture of url that has been using the name of Endesa
Capture of url that has been using the name of Endesa.

How to avoid phishing under Endesa's name

First of all, stay calm: Endesa constantly monitors these types of attacks and we counter attack to ensure the security of our customers' data.

The second is to systematically ignore this type of email. If you have any doubt, please do not hesitate to contact us. It is free and we will be happy to answer your questions. On the next page you will find a selection of Endesa Customer Service channels. Before you trust a strange email, or a suspicious call, get information from the authorised source: endesaclientes.com, the Endesa Customer Service page.

The third strategy is to be proactive. Why let a bunch of hackers fool you? If you are aware of your energy consumption and the status of your electricity and gas bills, that will never happen. They can't fool you if you know more than they do. That is why we encourage you to register in your Private Client Area if you have not already done so.

You can check the status of your bills (past ones and those that are being calculated), check your electricity consumption for every hour of every day, edit your contractual information such as, for example, the bank account from which your bills are paid...

Take control so that nobody controls you. Help us beat the cybercriminals.

“If you receive any suspicious emails or calls, don’t hesitate: contact the official Endesa Customer Service and we will deal with your concerns.”

go back icon go back in navigation number 50 icon go to product Tempo Happy 50 Horas calendar icon go to product Tempo Happy Día companies icon go to the business segment gas icon go to gas product catalog rising sun icon go to Tempo Verde-Renewable Energy product home icon go to the household segment 24 hours icon go to One Luz product electricity icon go to Luz's product catalog electricity and gas icon go to the Luz + Gas product catalog moon icon go to product One night light monkey wrench icon go to breakdowns and repairs sun icon clock icon 2 hour clock icon go to Tempo Happy 2 Hours product 24 hours icon go to product One Luz number 50 icon go to product Tempo Happy 50 Hours Medium Voltage power line See product catalog with electricity consumption from € 36,000 to € 360,000 / year High Voltage power line See catalog of products with electricity consumption more than € 360,000 / year company icon go to the business segment calendar icon go to product Tempo Happy Day Property management firms icon go to the Property management firms DarkSite icon DarkSite icon light bulb icon See product catalog with electricity consumption less than € 6,000 / year electricity and gas icon go to the Electricity+ Gas Products catalog electricity icon go to the electrical products catalog email icon email contact fax icon fax contact Low Pressure gas icon see catalog of gas products with consumption of less than € 6,000 / year High Pressure gas icon see catalog of gas products with consumption from € 6,000 to € 240,000 / year Medium Pressure gas icon see catalog of gas products with consumption of more than € 240,000 / year gas icon go to gas product catalog Enel icon go to the enel website heater icon heater maintenance service heater maintenance icon go to maintenance service OKGas Heater home icon go to the household segment pressure cooker icon pressure cooker monkey wrench icon go to breakdowns and repairs Medium Voltage power line icon see catalog of electricity products with consumption from € 6,000 to € 36,000 / year moon icon go to product One Night Light sphere icon go to personal website phone icon telephone contact rising sun icon go to Tempo Verde-Renewable Energy product solar panel icon go to photovoltaic solar energy clock icon go to Tempo Happy products black handyman icon with thumb down selected the reaction "I don't like it" little hand icon with thumb down select the reaction "I don't like it" black hand icon with thumb up selected the "like" reaction little hand icon with thumb up select the "like" reaction

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