What are VoIP calls?

This type of call is an alternative to the telephone because it uses a different network and is free. There are many apps that offer their users this option, and it is becoming more popular because it is easy to use and free. Another advantage is that the distance between the caller and receiver is irrelevant and does not affect the quality of the call. Use of this type of call is expected to rise by 10.4% each year.

To make a VoIP call, all you need is a device with a microphone and a speaker. Mobile phones have both of these, but you can also connect wireless or cabled headphones for greater convenience. Tablets and desktop devices also have this option.

There is also the option to make and receive VoIP calls through a landline, and even VoIP devices that you can connect to your router to speed up the process.

It is important to underline how useful VoIP calls are for disabled people, because they are a simple and cheap alternative to conventional calls, and they offer the opportunity to convert audio into text (for those with hearing difficulties).

Many of us use apps and platforms such as WhatsApp, Skype, Gmail or Discord in our day-to-day lives to make calls, without the need to use the telephone network to communicate.

Advantages and disadvantages of VoIP calls

VoIP calls to customer service helplines enable the receiver to identify the caller using voice recognition technology, which makes this service much easier to manage. It can save the user time when contacting customer services, and help the person taking the call find a successful solution to the query in less time.

This improves customer service, especially when we consider that the call is free for the customer. This is why many companies have incorporated this technology into its CRM.

One of the disadvantages of VoIP calls is the quality, as this depends on the network coverage  for both caller and receiver, although this is also an issue for telephone calls made from a mobile phone. Nor should we overlook the fact that this type of call uses a lot of data, so it is important to have a good connection.

Another recommendation is to always choose secure apps and platforms and keep them updated, and to always have robust security in our devices, from antivirus to advanced identification systems, with strong passwords that we change frequently. This is how we can take steps to ensure our calls are 100% secure.

How do you make a VoIP call?

• You must have the necessary devices, and a network connection. The stronger the signal, the better the system will work.
• Choose the app that you are going to use to make the call and choose the contact that you are going to talk to. Some apps only allow you to call contacts who are using the same platform, while others allow you to contact unrelated profiles. You can also do this through a browser (which must be updated).
• When you make the call it creates two channels for the information to flow: one channel in which your data flows to the other speaker and another channel where the other speaker’s data flows to you.

How do you make a VoIP call using Endesa’s app?

To contact Endesa this way you must use the telephone number 930 158 002 from an app that enables VoIP calls. In this sense, Endesa is a pioneer in providing this option, because it is the first of Spain’s energy resellers to offer its customers VoIP communications improving accessibility for people with hearing disabilities.

Endesa also offers its customers a app that is dynamic, easy to use and with great advantages. You can use it to monitor your energy costs and pay your bills.

One of its most useful functions is the option to make VoIP calls to the customer service desk, so that you can resolve your queries in an easy-to-use and personalised way. You can contact us wherever you are, at your convenience and at no cost. Download it and discover all its benefits. Save time and money by using the VoIP technology that Endesa offers you.