Distribution of agreements by region
- Agreements with city halls and autonomous regions
○ Andalusia: 97
○ Aragon: 7
○ Asturias: 1
○ Balearic Islands: 31
○ Canarias: 30
○ Cantabria: 1
○ Catalonia: 35
○ Galicia: 48
○ Community of Madrid: 1
○ Basque Country: 1
○ Valencian Community: 1
- Agreements with federations and associations of municipalities
○ Andalusia: 4
○ Aragon: 1
○ Balearic Islands: 1
○ Canary Islands: 1
○ Catalonia: 1
○ Galicia: 1
- Global agreement with the Red Cross
○ Global agreement for the country
Efficient energy consumption management with ReLUCE
The ReLUCE project is an innovative prepaid electricity system to encourage efficient energy consumption and spending control for families in vulnerable situations. This system allows an alternative to a possible supply cut by using a cap on energy supply when it becomes necessary due to non-payment.
This project, which we have launched in collaboration with the Ecology and Development Foundation (Ecodes) and the City of Calatayud in Aragon, has already offered this service to 18 families in its pilot phase with actions that include training in efficient consumption habits, household energy characterisation, contract optimisation, as well as periodic reports detailing the most relevant information on their consumption, and a long-term analysis to identify possible areas for improvement.
The ReluCe initiative has generated an average of 6% savings on electricity consumption and 23% on economic expenditure for the participating families.
CONFIA and blockchain project to avoid energy supply cuts
The CONFIA project is a pioneering programme in Europe created through blockchain technology to expedite the processing of energy poverty cases through effective coordination between the public administration and energy suppliers.
The application of this technology allows instantaneous information flow between the two organisations, generating reporting of real-time information from those who have received supply cut notices due to non-payment.
CONFIA is operational in Malaga in collaboration with its city council to identify those clients who live in the city who are in a severely vulnerable situation, with the objective being that they can benefit from the social rate before a possible supply cut occurs.
From the very first moment, we have enabled all of our customer service channels to report on the allocation conditions for the new social rebate, in addition to the documentation that should accompany applications and the channels through which clients can send that documentation to Endesa. We also inform all clients who have applied for a Social Rebate about the status of their application, until the finalization of the process. If you want to see the conditions of the new social rebate, click here.
In order to achieve the maximum dissemination of the new regulations of the Social Rebate, and bring it to the clients that can benefit from it, and also send the informative letters set forth in the regulations to all clients with PVPC rates, we are carrying out an ongoing communication campaign to social services, consumer associations, consumption bodies and third sector organizations through all of the territories where they operate.
Energy poverty report in Spain
We are the only company in the industry that contributed to the Energy Poverty Report prepared by the Association of Environmental Sciences (ACA) in Spain, one of the benchmark reports in this field, which is published biannually and whose objective is two-fold: first, to quantify the number of homes in a situation of energy poverty, and second, to present a series of proposals and recommendations, mainly sent to the administration, which aims to resolve this problem.
Endesa's collaboration in the 2016 edition of the report took shape through participating in workshops in different sectors that addressed the different keys to energy poverty in Spain, and the conclusions of which served as an input for this report. A total of 94 organizations from all fields went to those workshops (administrations, consumer association, political parties, ombudsmen, syndicates, foundations, NGOs, etc.).