Instalment and partial bill payment programme
We offer those clients who have been certified by social services as persons in a vulnerable situation a policy of partial payments or instalment payments for their bills.
With this programme, clients and families can have sufficiently flexible conditions in order to be able to handle payments without losing their energy supply at any time.
Client consulting to optimize the cost of the bill
Prevention is also a key factor in situations of energy poverty. Managing and optimizing the energy bill and achieving the lowest cost can help homes handle bills.
Through training courses and improved channels of contact for clients, we have achieved a service with a higher quality of customer service, and in fact, by January 2016, 14,000 cases had already been handled regarding billing, management of contracts and break downs.
From the very first moment, we have enabled all of our customer service channels to report on the allocation conditions for the new social rebate, in addition to the documentation that should accompany applications and the channels through which clients can send that documentation to Endesa. We also inform all clients who have applied for a Social Rebate about the status of their application, until the finalization of the process. If you want to see the conditions of the new social rebate, click here.
In order to achieve the maximum dissemination of the new regulations of the Social Rebate, and bring it to the clients that can benefit from it, and also send the informative letters set forth in the regulations to all clients with PVPC rates, we are carrying out an ongoing communication campaign to social services, consumer associations, consumption bodies and third sector organizations through all of the territories where they operate.
European Social Innovation Programme
The European Social Innovation Programme, organized along with Ashoka and the Schneider Foundation, is the second edition of an initiative created for the identification and scalability of projects against energy poverty.
With the main objective of raising awareness about this situation of vulnerability, it is the first time that this project has reached Spain. It is also present in Germany, Greece, Portugal and Italy. The programme consists of creating a social venture network by searching for synergies between important projects that are presented under this initiative.
There were five Spanish projects focused on reducing energy poverty through social innovation, which reached the European final of Tackle Fuel Poverty, the name of this European programme.