FAQs about

A single username and password for your energy

With Endesa there is no need to remember several passwords, or complicate your life. We make it easy for you - our services work with just one profile.  

We want your energy control to be easy and practical. We want to cut down on your admin and wasted time. And we're always going to look after your personal data security. 

That's why Endesa's digital services can be accessed with a Single Profile.

 

Same username and password

Going digital with Endesa means having detailed knowledge of your energy usage. From the moment you go digital you'll know how much you are using and on what. This is the first step towards savings, sustainability and efficiency.

And all this without having to bother about passwords. One username and password for:

 

This is how your Single Endesa Profile works

To start using the Single Profile and simplify your life you don't need to register again*. You just need to accept the conditions that will appear when you access the Endesa Customer Area.

*If you already use the JuicePass App to charge your electric car, you should use your JuicePass username and password to log into the Customer Area on the Endesa website and on the mobile App.

And what if you have several different profiles with Endesa, with different emails and passwords? No problem.

However many profiles you have, once you accept the Single Profile conditions the system will detect your situation and we'll help you to combine them. Your life will be easier - we'll take care of everything and keep you informed by email.

Combining your profiles doesn't mean giving anything up. If you need other people to access your Customer Area to see your contracts and bills or do online operations, you can authorise other people to use your Endesa Customer Area.

Any questions? Contact Endesa.

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