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Facilities for the self-employed and SMEs due to the COVID-19 state of alarm

Due to the state of alarm declared due to COVID-19, extraordinary measures have been established to help the self-employed, SMEs and companies.  

 

Endesa is with you in these difficult times. As part of the global action plan that we have implemented, we would like to inform you of the measures that we have adopted and make some recommendations that can be of great help to you at this time.

Endesa has launched a plan with exceptional discounts and individual advice to help you find the best option to deal with your current situation.

We have also taken measures to cover your needs according to the size of your company or business and when you expect things to return to normal. The measures apply solely to the supply contract for your professional or business premises:

 

1.   Deferred bills

  • This measure applies only to SMEs and the self-employed.

You can defer payment of your electricity and gas bills for the duration of the state of alarm.

The requirements are that they are bills for the premises where you carry out your economic activity and that they relate to (totally or partially) the period of the state of alarm.

Bills will continue to arrive, but you will not be charged. Once the state of alarm is deactivated, the amount of the deferred bills will be divided into 6 parts. Each of these parts will then be charged monthly for the following 6 months.

Remember that, while you have pending payments, you will not be able to change electricity or gas company.

 

2.   Reduction in power rating

  • This measure applies to the self-employed and companies (regardless of size). 

You can lower the electrical power rating that you have contracted to adapt it to your current needs. Take into account the minimum power that you will continue to need for basic and essential operations (for example, cold rooms, alarm systems, etc.). In the following content we we give you advice on how to reduce your power rating.

Once the state of alarm is over, you can increase your power rating again. This procedure will be free if you do it in the 3 months following the deactivation of the state of alarm and if you do not exceed the power rating that you had originally contracted. 

If you do not exceed the power rating that you originally had, the authorization procedures will not apply to installations over 20 years old. But if you exceed the originally contracted power rating, you may have to apply for an Electrical Installation Certificate (C.I.E) with the costs involved.

It is recommended you undertake these changes after a technical study has been carried out to identify your power needs in order to guarantee your basic facilities (all the equipment that must remain active even if the business closes or its activity is greatly reduced).

How to lower the power rating again

If you reduce the power rating, when you later raise it again, you will have to do so with:

  • The same marketer you had when you requested the reduction.
  • The same contract holder.

This way you make sure you avoid the power increase costs, as they are eliminated through this facility.

You can request a free power expansion clicking here. You can also do it through the rest of Endesa's Customer Service channels.

 

3.   Changes to natural gas contracts

  • This measure applies to the self-employed and companies (regardless of size).

For your natural gas supply, you can request the following modifications:

  • Contracted daily flow rate:

The contracted flow rate may be adjusted, taking into account the new consumption guidelines, even if 12 months have not elapsed since the last modification.

  • Toll step:

Inclusion in a new toll step adjusted to your updated annual consumption.

How to return to the previous situation

You will have a maximum period of 3 months from the end of the state of alarm to request the restoration of your previous conditions. These changes will be made within a maximum period of 5 calendar days and at no cost.

You can request the restoration of your previous conditions clicking here. You can also do it through the rest of Endesa's Customer Service channels.

 

4.   Suspension to supply

  • This measure applies to the self-employed and companies in general (regardless of size).

If you are not going to consume any electricity or gas, you can request the temporary suspension of the supply, with the normal supply being restored once the state of alarm has ended. This will have no extra cost for you as long as the reactivation is processed through Endesa and no later than 3 months from the end of the state of alarm.

Take into account the problems that a complete suspension of supply may cause you, especially if you have equipment such as cold chambers, alarm systems, surveillance systems, etc. For this reason, we recommend opting for a reduction in power rating, which can go down to a 0.1 kW minimum (costing around 40 cents a month plus tax). 

If you decide to suspend supply, when you reactivate it later you must do so with the same retailer that you had when you requested the temporary suspension and with the same contract holder (this way you make sure that this facility applies to you). 

How to reactivate the supply

If you temporarily suspend the supply, when you later request its reactivation, you will have to do so with:

  • The same marketer you had when you requested the reduction.
  • The same contract holder.

This way you make sure you avoid the registration costs, as they are eliminated through this facility.

You can request a free supply reactivation clicking here. You can also do it through the rest of Endesa's Customer Service channels.

 

How to apply

Before requesting any of these measures, we recommend that you carefully analyse your situation to choose the one which would suit you best.

You need to be the contract holder and attach the following documentation in the email you send us:

  • Photo/scan of both sides of your DNI/CIF.
  • Your contact telephone number and email.
  • Your contract number: this appears on your bills and has 11 or 12 digits. This article explains where to find your Endesa contract number
  • If you are self-employed: certificate of enrolment in the Special Scheme for autonomous or self-employed workers. The following link shows the certificate the self-employed need to provide.
  • If you are a company, and ONLY in the event that you request deferment of bills:


    • Certificate from the General Treasury of Social Security (Model A008), or equivalent document, indicating the average annual number of workers.
    • Annual Balance and Profit and Loss Account for the last financial year, with accreditation of approval by the competent body and, where appropriate, filing in the commercial register. In case you are not obliged to submit annual accounts, VAT and personal income tax returns. In the case of new companies (which have not yet submitted their first accounts), a sworn statement from the company administrator with the statement of accounts as of the date of the request. 
  • Only for power rating reductions: if you have a power rating of up to 15 kW right now, in your email you must indicate the power you want to reduce to, stated to one decimal place. If you have more than 15 kW, you must indicate, in order, the power rating for peak, normal, and off-peak times, (remember to always maintain a power rating equal to or greater than 15 kW in the off-peak period).

You can send us your request by clicking on the "Request help" button below. You will land at a form. Choose "Type: Request", "Category: Help COVID 19 Business" and on "Subject" the measure you need. In the following video, we explain the process to follow:

To send us your request, click on the following button:

If you prefer, you can also send us your request to the following email addresses:

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