• {{currentSearchSuggestions.title}}
  • {{currentSearchSuggestions.title}}
{{navigationCta.name}}

Status and deadlines of your claim

Once you have filed the claim, you can check its status by going to the Customer Service section of My Endesa (if you are not registered or logged in you will need to do so first).

  •  You will have access to the history of your claims.
  • You can find the date on which you made the claim, the identifying code and the status.

  • All transactions will have a different identifying code.

All claims are addressed as soon as they are lodged and within a maximum period of 21 working days.

5 working days

  • Bills (including rebilling)
  • Meters
  • Attention received
  • Cut-offs for non-payment

15 working days

  • Contracting
  • Payments to Endesa
  • New supplies
  • Vulnerable customers
  • DataProtection
  • Problems with the website/app

21 working days

  • Gas supply
  • Maintenance services
  • Installation requirements
  • Technical support and incorrect sales
advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off