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Status and deadlines of your claim

Once you have filed the claim, you can check its status by going to the Customer Service section of My Endesa (if you are not registered or logged in you will need to do so first).

  •  You will have access to the history of your claims.
  • You can find the date on which you made the claim, the identifying code and the status.

  • All transactions will have a different identifying code.

All claims are addressed as soon as they are lodged and within a maximum period of 21 working days.

5 working days

  • Bills (including rebilling)
  • Meters
  • Attention received
  • Cut-offs for non-payment

15 working days

  • Contracting
  • Payments to Endesa
  • New supplies
  • Vulnerable customers
  • DataProtection
  • Problems with the website/app

21 working days

  • Gas supply
  • Maintenance services
  • Installation requirements
  • Technical support and incorrect sales
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