What if you are not happy with your new customised quota?
If we recalculate your customised quota and you are not satisfied with the result, you can always choose another tariff.
Endesa Única has no minimum duration and we are not going to penalise you in any way. We will offer you other options to save you money and ensure that you enjoy your energy with full freedom.
How is your customised monthly quota calculated?
Based on the 12 months prior to contracting Única, we estimate what your annual energy consumption will be. For example, imagine that the figure is 2000 kWh of electricity. This will be the basis of your fixed monthly quota. The energy you use may be up to 30% higher than this calculation, that is, 2,600 kWh of electricity.
If you exceed this wide margin, there will be no surprise bill but we will contact you to recalculate your fixed monthly quota.
It is important to bear in mind that there are concepts that we do not control and that could lead to updating your quota. For example:
- Every year on 1 January there is an update in accordance with the value of the real CPI.
- Regulatory changes: taxes, tolls, meter rentals, as well as other issues that would require a review of your fixed monthly quota.
- Changes to contracted power: If you increase or decrease your contracted power we may need to update your fixed monthly quota.
- Extra Services In certain cases, such as a repair that falls outside the contracted coverage or a price change, this could lead to a review of your fixed monthly quota.
- Please remember that there are other amounts that the distributor may transfer and which will not be included in the quota, these include connection rights, extension, access, supervision, connection, verification, registration, deposits, etc., for contracting, transfer, extension or reduction of power in the electricity supply. Nor for new registration, compensation for poor distributor quality and the mandatory periodic inspection of the gas installation where a service including coverage for this is not contracted with Endesa.
Your contract with Endesa Única is annual, so every year we may recalculate your fixed quota to adjust it to your true energy consumption requirements.