You try to turn on the light and nothing happens. The electrical switch now seems like a toy and all of your devices have stopped working. You can't turn on the washing machine and thinking about the refrigerator starting to thaw out makes you start to tremble.
You're gripped with panic. It is possible to bring the electricity back your home, but to do so, you must understand what is happening.
An outage: call the distributor
The first thing you should do is check which areas don't have electricity. It is essential to understand whether or not your neighbours have electricity or if you're the only one affected. Try leaving your home and see whether or not the stairway light works, or directly ask your neighbours.
If you're not the only one affected, it’s probably an outage due to a problem in the grid.
In these cases, you should report the breakdown to your distributor company. On our Customer Service page, you can find the telephone number of your distributor.
Remember that the electricity supplier and distributor are not the same. The supplier is the company that sends you bills, but the distributor is the one who maintains the grid that provides you with power.
You can choose your supplier, but you cannot select your distributor. It corresponds to the area in which you live.