Definitive guide in case you don't have electricity at home

If you don't have electricity, your possibilities are radically limited. It might mean not having a kitchen or heating, and of course, it means no lights or television. There are three main reasons you might not have electricity and they all have a solution.

You try to turn on the light and nothing happens. The electrical switch now seems like a toy and all of your devices have stopped working. You can't turn on the washing machine and thinking about the refrigerator starting to thaw out makes you start to tremble.

You're gripped with panic. It is possible to bring the electricity back your home, but to do so, you must understand what is happening.

 

An outage: call the distributor

The first thing you should do is check which areas don't have electricity. It is essential to understand whether or not your neighbours have electricity or if you're the only one affected. Try leaving your home and see whether or not the stairway light works, or directly ask your neighbours.

If you're not the only one affected, it’s probably an outage due to a problem in the grid.

In these cases, you should report the breakdown to your distributor company. On our Customer Service page, you can find the telephone number of your distributor.

Remember that the electricity supplier and distributor are not the same. The supplier is the company that sends you bills, but the distributor is the one who maintains the grid that provides you with power.

You can choose your supplier, but you cannot select your distributor. It corresponds to the area in which you live.

Map of Spain with the zone for each electricity distributor. The information is then explained afterwards in text.

Although there is overlap, especially in border areas, the electricity distribution companies cover the following areas:

  • Endesa: : Catalonia, Aragón, Andalusia, Balearic Islands, Canary Islands and the province of Badajoz.
  • Iberdrola: Basque Country, Navarre, La Rioja, Castile and León except the province of Segovia and the west of the province of León, Madrid except the south of the Autonomous Community, the province of Cáceres, west of the province of Toledo, north of the province of Guadalajara, the Valencian Community and Murcia.
  • Unión Fenosa: Galicia, the west of the province of León, the province of Segovia, the south of the Autonomous Community of Madrid, the province of Ciudad Real, the province of Cuenca, most of the province of Toledo and the south of the province of Guadalajara.
  • EDP/HC: Asturias.
  • Viesgo: Cantabria and some parts of southern and western Asturias.
Back Lorem ipsum dolor sit amet, consectetur adipisicing elit. 50 icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Calendar icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Empresa icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Gas icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sunset icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Hogar icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. 24h icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Luz icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Luz Gas icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Moon icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Settings icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sun icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Time icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. 2h_1 description_2h_1 24h description_24h 50h description_50h big_business description_big_business big_corporations description_big_corporations business description_business calendar description_calendar condo_manager description_condo_manager darksite description_darksite electric_energy description_electric_energy electricity_gas description_electricity_gas config description_config electricity_gas_config description_electricity_gas_config electricity description_electricity email description_email fax_1 description_fax_1 gas_big_business description_gas_big_business gas_big_corporation description_gas_big_corporation gas_medium_business description_gas_medium_business gas description_gas go_to_enel.com description_go_to_enel heater description_heater heating_maintenance description_heating_maintenance home description_home kitchen description_kitchen maintenance description_maintenance medium_business description_medium_business night description_night personal_website description_personal_website phone_call description_phone_call renewables description_renewables solar_panel description_solar_panel some_hours description_some_hours thumb_down_solid description_thumb_down_solid thumb_down description_thumb_down thumb_up_solid description_thumb_up_solid thumb_up description_thumb_up

“If you're not the only one who has no electricity, you should call your distributor company.”

A breakdown in your installation: call a technician

Another possibility is that you're the only one without electricity. Everything works perfectly for your neighbours, and when you go out, you see that all of the street lights are on.

In these cases, the problem is likely in your electrical installation. You can do some quick checks by yourself, by going to your electrical panel and checking that all of your switches are up. A fuse may have blown, and in that case, you would turn it back on to recover the electricity. Before doing so, turn off the electrical devices that you're using (for example, the oven or the washing machine), because the general switch could shut off if you exceed the power.

If these small tricks don’t have any effect, it seems as though your electrical installation has some sort of defect. Only an authorised professional can take care of the matter. At this point, you're in one of two situations:

  • 1. You don’t have maintenance insurance: you need to call an emergency specialist. It is going to be expensive. Without exaggerating, it will easily cost 20 euros for travel expenses and 40 euros per hour of labour. Making matters worse, prices are often even higher.
  • 2. You have maintenance insurance: your electrical installation is covered against any type of breakdown, and so everything is paid for and you don’t need to worry. Especially if it is an insurance like OkLuz Assist, which guarantees you assistance within 3 hours. Both the travel and the first 3 hours of labour will be free (and they rarely take over 3 hours to fix a breakdown).

If you want to live with peace of mind, it’s up to you to eliminate option 1 and guarantee yourself option 2: an insurance that will save you at any hour of the day, any day of the year.

“If you're the only one without electricity, it’s likely a breakdown in your installation and you have to call an electrician.”

{{content.form.title}}

{{content.form.text}}

{{content.form.errors.required}}

{{content.form.errors.phone}}

{{content.form.errors.server}}

{{content.form.success.title}}

{{content.form.success.message}} {{model.phone}}

{{content.phone.title}}

{{content.phone.text}}

{{content.phone.phoneText}}

{{content.cta.title}}

{{content.cta.text}}

The power has been cut: you need to set it up

If you don't have electricity, there may a good reason for it: because the power has been cut. This may occur when you first start living in a new building, , when you move to a home that has been unoccupied for a long time, or if you haven't paid the bills.

In any case, there is always a remedy. If the supply has been disconnected, the solution is to set it up.

In this section, we explain everything that you should do to set up the electricity.

This implies a series of costs (that will be charged on the first bill that you receive) and you’ll need some documents, (especially the Electrical Certificate, but it is a common process.

“If the power has been shut off, your only option is to get it set up again.”

Back Lorem ipsum dolor sit amet, consectetur adipisicing elit. 50 icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Calendar icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Empresa icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Gas icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sunset icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Hogar icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. 24h icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Luz icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Luz Gas icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Moon icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Settings icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sun icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. Time icon Lorem ipsum dolor sit amet, consectetur adipisicing elit. 2h_1 description_2h_1 24h description_24h 50h description_50h big_business description_big_business big_corporations description_big_corporations business description_business calendar description_calendar condo_manager description_condo_manager darksite description_darksite electric_energy description_electric_energy electricity_gas description_electricity_gas config description_config electricity_gas_config description_electricity_gas_config electricity description_electricity email description_email fax_1 description_fax_1 gas_big_business description_gas_big_business gas_big_corporation description_gas_big_corporation gas_medium_business description_gas_medium_business gas description_gas go_to_enel.com description_go_to_enel heater description_heater heating_maintenance description_heating_maintenance home description_home kitchen description_kitchen maintenance description_maintenance medium_business description_medium_business night description_night personal_website description_personal_website phone_call description_phone_call renewables description_renewables solar_panel description_solar_panel some_hours description_some_hours thumb_down_solid description_thumb_down_solid thumb_down description_thumb_down thumb_up_solid description_thumb_up_solid thumb_up description_thumb_up

Spend a minute to find the product which best adapts to you:

{{firstStep.title}}

We are finding the right energy for you...

advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow Previous Go to previous Next Go to the next close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off Phone icon Phone