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FAQs

All the things you can do with Endesa from home

Get the best from your energy without leaving home. With Endesa you can receive bills, track your consumption and get answers to questions without leaving your home. Customer care services at your disposal at all times.

During the state of emergency declared in response to COVID-19 we had to spend a lot of time at home. But this was not an obstacle to controlling your energy.

We wanted to help you more than ever, and to remain by your side from a distance. 

 

Invoices, by email

The postal service worked less intensively due to the restrictions, but we also cooperated so that postmen and women would not have to deliver invoices to each letterbox.

Many of our customers activated their digital invoice option during the pandemic. 

In this way, we were able to prevent the Post Office from having to take care of all those deliveries and thus, we helped them focus on the most urgent priorities.

The response of our customers was exceptional, and many of them participated and enjoyed this small, but very important change, at no loss to themselves.

If you do the same, you will receive your bill promptly by email and it will have the same legal effect as one that arrives on paper through ordinary mail, but with more detail.

For us, #EsteVirusLoParamosUnidos was more than just another hashtag

 

Know how much energy you are using at all times

Although we spent much more time at home, the major concerns about the electricity bill were resolved thanks to access to detail. Energy use was different, but you were able to track it hour by hour and day by day thanks to our Endesa Customer Area.

If you are familiar with how you use energy, you can make smart decisions that will help improve your consumption.

 

Our customers did not need to go to the bank

If you don't already pay your bills by direct debit, now is a good time to start. Most of our customers did not have to go to the bank thanks to direct debit.

You can set up a direct debit to pay your bills in the the Contracts section of your Client Area, without leaving the house.

"Endesa remains right beside you. You can track all your energy consumption from home."

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