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At Endesa, we are standing alongside businesses and the self-employed in these difficult times. We would, therefore, like to give you some information on the measures published in RDL (Real Decreto Ley) 11/2020 of 31 March

Due to the COVID-19 state of alarm, a series of extraordinary measures have been put in place to help businesses and self-employed people who have seen a reduction in business.

Endesa is with you and your company in these difficult times. As part of the comprehensive action plan that we are implementing, here is some information on the measures that you may be eligible for:


1. Suspension of electricity and natural gas bill payments (Article 44)

If you are a self-employed person or an SME (small and medium-sized enterprise), you can apply to postpone payment of your electricity and natural gas bills corresponding to the days falling within the state of alarm period. This applies to all billing items.

Once the state of alarm is over, the accrued amount will be divided into equal instalments spread over the subsequent 6 months, at no interest or additional cost.

It is important to understand that, if you take advantage of this measure, you will not be able to switch electricity or natural gas retailer until this amount has been paid in full.


2. Changes to contracted power rating (Article 42)

If you are a self-employed person or a business, you can request to change your contracted power rating (the maximum amount of power in kW you can use at once) in order to adapt it to your current needs.

Before requesting a reduction to your contracted power rating, you should take into account the minimum power you will continue to need during this period.

We recommend that these changes be made after a technical study has been undertaken that identifies the minimum power needs required to guarantee basic installations (such as cold rooms, alarm systems or equipment that requires active maintenance).

It is important to remember that you will have a maximum period of 3 months from the end of the state of alarm to request the restoration of your previous conditions. This change (i.e. returning to the contracted power you had before the state of alarm) will be made within a maximum period of five calendar days and at no cost. In any case, the request must be made by the same contract holder and before returning to your usual activity levels.

Authorisation procedures for electrical installations as regards the revision of installations that are more than 20 years old will not apply as long as subsequent adjustments do not exceed the current power levels. If these levels are exceeded, you may have to obtain an Electrical Installation Certificate (C.I.E.), with the associated cost.


3. Temporary suspension of the electricity and gas supply contract (Article 42)

If you are a self-employed person or a business, you can apply to temporarily suspend your electricity or natural gas supply.

You can apply for this measure if you are not going to consume any electricity or natural gas. Take into account the problems that a complete suspension of the supply may cause, especially if you have equipment such as cold rooms, alarm systems, surveillance, etc. Because of this, we recommend reducing your contracted power instead.

Again, you will have a maximum period of three months from the end of the state of alarm to request restoring your supply, before you return to your usual activity. This change will be made within five calendar days.

It is important to bear in mind that when you request the restoration of the electricity supply, you will not have to pay a fee for ‘derechos de extensión' (a maintenance fee payable for new connections or when you increase your contracted power) up to the level you were at before the state of alarm, so consider reducing your contracted power before asking us to suspend your supply. Of course, this will depend on your specific circumstances.

Similarly, when you apply to have your gas supply restored, you will not have to pay any connection fees (derechos de alta/acometida), unless it is necessary to carry out a commissioning process as a result of the supply having been shut down/made secure.


4. Flexible natural gas contracts (Article 43)

If you are a self-employed person or a company, you can apply to change the following aspects of your natural gas supply:

  • Contracted daily flow rate.

The contracted flow rate may be adjusted, taking into account the new consumption guidelines, even if 12 months have not elapsed since the last modification. 

  • Change of toll step.

Inclusion in a new toll step adjusted to your updated annual consumption. 

It is important to remember that you will have a maximum period of 3 months from the end of the state of alarm to request the restoration of your previous conditions. These changes will be made within a maximum period of 5 calendar days and at no cost.


How to apply

Before requesting any of these measures, we recommend you carefully analyse your situation to choose the one which would suit you best.

All of these measures apply solely to the supply contract for your professional or business premises.

You need to be the contract holder and attach the following documentation in the email you send us:

  • Photo/scan of both sides of your identity document.
  • Your contract number: this appears on your bills and has 11 or 12 digits. This article explains where to find your Endesa contract number.
  • If you are self-employed: certificate of enrolment in the Special Scheme for autonomous or self-employed workers.
  • If you are an SME:
  1. The certificate issued by the Tesorería General de la Seguridad Social (Modelo A008) showing the average annual number of workers (all social security numbers or equivalent number) employed by the company in the last three years.
  2. Annual Balance Sheet for the last financial year, with accreditation of approval by the competent body and, where appropriate, filing in the company register*
  3. Annual Profit and Loss Account for the last financial year, with accreditation of approval by the competent body and, where appropriate, filing in the company register.*

* Exceptions

  1. If you are not obliged to submit annual accounts, IVA/VAT or IRPF returns.
  2. For new companies (which have not yet submitted their first accounts), a sworn statement from the company administrator with the statement of accounts at the date of the request.

In order to be considered an SME, a document must be submitted certifying that the number of staff is <250 workers, that the annual turnover does not exceed EUR 50 million, OR that the annual balance sheet does not exceed EUR 43 million.

  • If you are a company: copy of the CIF (código de identificación fiscal/tax identification code).
  • Only for power rating reductions: if you have a power rating of up to 15 kW right now, in your email you must indicate the power you want to reduce to, stated to one decimal place. If your power rating is over 15 kW, indicate to three decimal places the power for peak, shoulder and off-peak, in that order.

To make the application process quicker and easier, we recommend applying through the Customer Area. We invite you to register if you have not done so yet.

If it is not possible for you to do so, you can send us your request to the following email addresses:

  • To postpone your bills:


  • For reductions in contracted power and changes in gas flow/tolls:


  • For temporary suspension of supply:


Finally, if you are self-employed, then in addition to these measures, for the duration of the COVID-19 state of alarm, you can apply for the bono social discount if you have had to cease trading or if your turnover has decreased by 75% or more.

For more information, consult your reference energy marketer.


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