• {{currentSearchSuggestions.title}}
  • {{currentSearchSuggestions.title}}
{{navigationCta.name}}

Rights and Obligations

Defend your rights, know your obligations.

Registering for an electricity supply implies certain rights and obligations for the consumer. Here we will outline them for you.

 

Consumer Rights

  • Receive advice about the most suitable rates and capacities when signing up, as well as advice regarding the rest of the contract conditions.
  • Receive the continuous mode supply.
  • Billing based on the actual consumption made.
  • Send us your complaint about a matter. 

 

Consumer Obligations

  • To be the contract-holder for supply given that this is personal and that the contract-holder must be the effective user of the energy.
  • Ensure that the power actually used does not exceed the power contracted, without prejudice to the obligation of installing the Power Control Switch in your home.
  • Have protection systems in your home's electricity installation or receivers to protect against the effects of current surges and short-circuits.
  • Maintain, conserve and make good use of your installation and the measurement and control equipment.
advise icon go to the advise Facebook icon go to Facebook Twitter icon go to Twitter Youtube icon go to Youtube Messenger icon go to Messenger Linkedin icon go to Linkedin Instagram icon go to Instagram Shared Link icon Go to the shared link Checkmark Success icon Checkmark Success down arrow icon down arrow close icon close add icon add up arrow icon up arrow oblique arrow icon look obliquely Arrow down icon Arrow down search engine icon search search engine icon search share icon share filter icon filter email icon send mail email icon email phone icon phone fax icon fac print icon print play icon play user icon go to the user section error icon an error has occurred info icon information thumb up icon like thumb up icon like thumb down icon don't like thumb down icon don't like clock icon Clock Lamp icon Lamp List icon List Map icon Go to the map Phone icon Phone Emergency icon Emergency Pause icon Pause Play icon Play Logout icon Sign off