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FAQs

Change bank account

How to change the account you use to pay your bills

You can change the bank account you pay your Endesa bills from whenever you like. You can also add more accounts and even pay different bills from different accounts. For example you can pay for your electricity from one account and your gas from another.  

It is a very easy process. First, log into your Private Customer Area. You must have registered before you can do this.

  • Log into your Customer Area.
  • Click on the icon of a person at the top right of your customer area.
  • When the menu appears, choose the "Payment methods" section
  •  Update your information and click save changes.

How to associate my bank accounts with different contracts

You may want to pay for different bills from different bank accounts. For example, you can pay for electricity from one account and gas from another.

Just assign each contract to the desired bank account.

You can do this in your Customer Area by following the following steps:

  • Log into your Customer Area.
  • Click on the icon of a person at the top right of your customer area.
  • When the menu appears, choose the "Payment methods" section
  • Click on "assign contract" in the bank account you want to use.
  • Select the contract you want to assign to the selected bank account.
  • Click on "Associate contracts with this account".

 

SEPA Mandate; what is it and how does it affect you?

The SEPA Mandate establishes the Single Euro Payments Area (the 27 EU member states plus 5 more).

This serves to simplify processes, guarantee the security of your banking transactions and normalize commissions.

It affects you when:

  • You change bank accounts
  • You set up a direct debit payment plan for your bills

In both cases you need to authorise us to directly collect a payment from a specific bank account. This signed authorisation is the SEPA mandate.

 

How to send the SEPA mandate

If we need your SEPA mandate to change your bank account, we will inform you by email. You can also choose the option “Check status” under “Bank accounts and direct debits” in your Private Area. When you do this, check whether you are required to provide us with a SEPA mandate.

You will have to sign the document and email it to the following address: sepa@endesa.es.

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