Voice virtual assistants are revolutionizing customer service. These are smart engines that find answers to your questions. To communicate with you, they use discrete loudspeakers that incorporate a microphone (or even your own smartphone).
Many of the leading brands in technology have launched their own assistant. The Internet search giant has Google Assistant, which is pre-installed in all Android phones and is capable of answering your questions with all the answers it holds, thanks to its powerful algorithm.
However, asking about the weather or traffic, which are public data, is very different from asking about your electricity and gas bills.
Talk to Endesa
If you are an Endesa customer, via your private area within endesaclientes, you can communicate with Google Assistant. You just have to say the words "talk to Endesa" and everything will start working.
Completely free of charge, you can ask your questions and obtain maximum information about your energy consumption.