For example, I remember when a Russian captain told me, in the middle of a raging storm, that I looked like a hen looking after her chicks. He claimed that one of our cranes had hit his ship. But my people assured me that the events had been quite the opposite: because of the storm, his ship had hit the crane. I trust my team entirely, so I wasn't going anywhere until everything was sorted out. And that's how it worked out. The captain didn't get his way. And that has always been how it is in similar, theoretically intimidating, situations.
There have been some difficult scenarios, such as when I've had to negotiate and deal with ships from Arab countries whose crews wouldn't even look at me or greet me because I'm a woman. Or when there were confrontations, and I had no choice but to get serious and say they couldn't unload the ship until they'd adopted all the necessary safety measures.