I have cancelled my subscription, but my contract is still active
To discontinue your contract, you have to fulfil these two conditions:
- You mustn't have any bills pending payment.
- You mustn't have a contract modification in progress.
There's a one-month turnaround time to deregister you from the moment you make the request.
If that period has already passed and your contract is still active, you can file a complaint.
We will reply within 15 working days.
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