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I have changed the power level, but it has not updated

I have changed the power level, but it has not updated

Via this link we explain how to change the power, what power you should request, and the cost it may entail.

Once you've requested the change, there's a turnaround time of 10 working days for it to come into effect.

If that time has passed and your power hasn't been changed, you can file a complaint. On the form below, select as type "Complaint", category "Contract" and subject "Delay in modification of contract".

We will reply within 15 working days:

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