I have not received my bill

If you haven't received your bill, maybe it hasn't been issued yet. To find out if it has been issued, log into the "Bills" page of your Customer Area to see a list with all your bills and their status.

The bill hasn't been issued

You'll have to wait until it's issued. Depending on your contract, this will be once a month or once every two months.

Your bill has been issued

• You have digital billing and will receive it by email.

You can check to see if you have activated digital invoicing in the "Procedures" section in the "Payment and invoices" section in "Manage Digital Invoicing" in your Client Area, which is where you can also deactivate it if you wish. In the "Access data" section you can check to which e-mail address we are sending the electronic invoices.

• We have the wrong data for you.

You can correct them in your profile in your Client Area.

• The contract is not active.

We only issue bills for active contracts.