I have not received my bill
If you haven't received your bill, maybe it hasn't been issued yet.
To find out if it has been issued, log into the "Bills" page of your Customer Area to see a list with all your bills and their status.
The bill hasn't been issued
- You'll have to wait until it's issued. Depending on your contract, this will be once a month or once every two months.
The bill has already been issued
- You have digital billing, and it's on its way to your e-mail.
You can check if you have digital billing in the section "Manage Settings, Manage Digital Billing" within your Customer Area, where you can deactivate it if you wish.
In this other section you can check which e-mail address we're sending your electronic bill to.
If your bill has been issued, your contract is activated, you don't have digital billing and your details are correct, you can file a complaint.
On the form below, select as type "Complaint", category "Billing", and subject "Delay in receiving my bill". We will reply within 5 working days: