To make the most of all its benefits, the first thing you need to know is your current status and what rewards are available to you. Throughout this guide, we will explain how each PARA TI tier works, what benefits it includes and what you can do to advance.

What is PARA TI and how does it work?

Let’s start from the beginning. PARA TI is the platform designed to reward our customers' loyalty through savings, whether they are residential customers or small businesses.

We currently have more than 2.5 million registered customers and have already distributed more than €48 million in rewards.

How the programme works is very simple: you can generate a balance to save on your electricity and/or gas bill through actions such as activating Digital Billing, signing up for new supplies, signing up for fibre or mobile through our agreement with Orange Spain, or overcoming energy efficiency challenges.

Furthermore, with PARA TI, you will enjoy exclusive promotions and discounts on entertainment, travel, dining, fuel, subscriptions and home services with our partner brands.

Which PARA TI tier applies to you?

Returning to the topic of Endesa's new tiers, to determine which one applies to you, the platform analyses a combination of two key factors: your time as a customer and the number of contracts required to move up a tier.

Your time as a customer is calculated at a global customer level (retaining all your accumulated time provided you do not undergo a complete cancellation lasting more than 90 days), and the supplies counted correspond to your active electricity and gas contracts with Endesa. Based on the combination of both parameters, the tiers are assigned as follows:

• START Endesa: The initial category for any new customer during their first 12 months with the company, regardless of their initial number of contracts.
• PLUS Endesa: Achieved directly upon reaching your first anniversary of continuous time as a customer.
• PREMIUM Endesa: For users who have been with us for over 3 years and maintain 2 or more active contracts; or who install an Endesa electric car charging point.
• PLATINUM Endesa: The highest tier of recognition, reserved for customers who have been with us for over 5 years and have a minimum of 5 active contracts.

What happens to your benefits when you move up a tier?

One of the great advantages of PARA TI is that the benefits accumulate as you advance in tier. In other words, you do not lose any of the incentives you enjoyed on your way to the top. On the contrary, you keep all your previous benefits and add the rewards specific to your new category.

What's more, you don't need to do anything to confirm your progression: the tier upgrade is managed automatically in our system as soon as you meet the required conditions.

START tier: what benefits does it have?

The START tier is the first step and guarantees you access to immediate benefits from day one:

• Monthly points for keeping your electricity and gas contracts active and for having Digital Billing enabled.
• Extra points for every new energy contract you sign up for and for referring friends to Endesa (up to €250).
• Games, promotional prize draws and challenges to reward efficient energy use at home.
• Direct discounts on fuel brands (such as Shell stations), entertainment, restaurants, travel, subscriptions and other services.

PLUS tier: what benefits does it add?

Upon completing your first year with the company, Endesa's PLUS tier benefits begin:

• Monthly points bonus: you automatically receive a balance of 50 extra points every month just for being PLUS.
• Birthday gift: a special surprise in the month of your anniversary to celebrate with you.
• Double chance in games: an x2 multiplier on your entries for all the platform's prize draws and activities.
• Expanded referral scheme: we increase the limit of cumulative rewards for recommending the company to your contacts (up to €500).

PREMIUM tier: what benefits does it add?

For users who have been with the company for at least three years and have two or more contracts:

Priority customer service: priority access across customer service channels to resolve issues more quickly.

• Higher monthly bonus: you receive 100 extra points every month in your personal account.
• Triple entries: an x3 multiplier on your chances of winning prizes in draws and promotions.
• Exclusive Premium discounts: enhanced promotions and specific benefits with entertainment, travel and dining brands.
• Higher referral scheme margin: we further increase the ceiling for points you can accumulate by inviting people you know (up to €750).

PLATINUM tier: the highest PARA TI tier

Located at the top, the PLATINUM tier represents the company's highest recognition:

• VIP experiences and access: invitations to exclusive events and preferential treatment reserved solely for members of this tier.
• Continuous priority customer service: permanent priority support across official support channels.
• Maximum monthly bonus: you receive a fixed 200 extra points every month.
• Quadruple entries: an x4 multiplier on your chances for games and prize draws.
• Maximum limit on the referral scheme: access to the highest limit for cumulative referral bonuses (up to €1,000).

START, PLUS, PREMIUM and PLATINUM: tier comparison

Understand at a glance how your status evolves and what each tier provides:

What additional benefits do you get if you drive an electric car?

Users who opt for sustainable mobility will have specific incentives within the programme:

• Charging tariff for your electric vehicle: you receive extra points bonuses to accelerate your accumulated balance.
• Installation of an Endesa charging point: allows you to advance directly to the PREMIUM tier without having to wait to reach the required number of years as a customer.

Can you drop a tier in PARA TI?

It is possible to drop a category if you modify or cancel your active contracts. If you cancel a supply, the platform will recalculate your tier based on your active electricity and gas contracts and your accumulated time as a customer. Here are some example scenarios:

• Scenario 1: If you are in PREMIUM and you cancel contracts until you only have one active supply left, you would drop to the PLUS tier.
• Scenario 2: If you were in PLATINUM and you cancel supplies leaving you with between 2 and 4 active contracts, your tier will be readjusted to PREMIUM.
• Scenario 3: If you are PLATINUM and you cancel contracts until you only keep one, then you would drop directly to the PLUS tier.

Remember! If all your contracts are completely cancelled for a period of more than 90 days, you will lose your accumulated time as a customer for the purposes of the programme.

Where can you check your tier and your benefits?

To view your tier within the Endesa programme and keep clear track of your benefits, you have two free digital channels available:

• Endesa Clientes app: from the mobile app, access the PARA TI section.
• Customer Area: through the website, within your private user area, you can check your Endesa points balance, discover available discounts and review the list of active benefits.

By clicking on your tier indicator in either of these channels, the full list of your corresponding incentives will be displayed.

How much can you save with PARA TI?

Bearing the PARA TI programme in mind, you can benefit by combining points discounts on your Endesa bills with promotions from partner brands:

• Direct discounts on your bills: the points accumulated month by month for your contracts and for keeping Digital Billing can be converted into euros of direct discount on your electricity and gas bills.
• Savings on purchases: thanks to partnerships with partner brands, you reduce your regular expenses on fill-ups (at Shell stations), daily shopping, dining out and travel.
• Efficiency challenges, referral programmes and much more: participating in energy efficiency challenges, taking advantage of fibre and mobile agreements with Orange Spain and recommending us to your acquaintances allows you to generate an extra balance.

FAQs about PARA TI tiers

What are the tiers?

There are four tiers in the loyalty programme: START, PLUS, PREMIUM and PLATINUM.

What is my tier if I am a new customer?

New customers start at the START tier, regardless of the number of contracts they initially sign up for.

When do I move to PLUS?

The move to the PLUS tier happens automatically when you complete 12 months of continuous time as a customer.

What do I need to be PREMIUM?

To be PREMIUM you need to have been an Endesa customer for over 36 months and have 2 or more active electricity or gas contracts. You can also access it by installing an electric car charging point with the company.

What do I need to be PLATINUM?

To reach the PLATINUM tier, you must have been a continuous customer for over 5 years and maintain a minimum of 5 active contracts with Endesa.

Do I have to request the change?

No, tier changes are applied completely automatically without you having to submit any request.

Do I lose benefits when I move up?

No, the programme is cumulative; in other words, when you move up a tier you keep all your previous benefits and add the new rewards associated with your new category.

Where can I check my tier?

You can check your tier and your points balance in the Endesa Clientes app or in the Customer Area, by accessing the PARA TI section.

Is PARA TI free?

Yes, both registration and membership of the loyalty programme are 100% free.

Who can sign up?

All residential customers and small businesses that have an active contract in the free market with Endesa can sign up, as well as new registrations.

Can I drop a tier?

Yes, if you cancel contracts and the number of active supplies no longer meets the requirements of your current category, your tier will automatically readjust according to the remaining contracts and your time as a customer.

Does having an electric car provide additional benefits?

Yes, it offers extra points bonuses for signing up for home charging tariffs and the possibility of advancing directly to the PREMIUM category after installing a charging point with Endesa.

How does 'Refer a friend' change according to your tier?

As you climb the platform, the maximum reward you can accumulate increases significantly: up to €250 in points for START, up to €500 in points for PLUS, up to €750 in points for PREMIUM and up to €1,000 in points for PLATINUM.